Before you run the ROM Upgrade Utility (RUU), make sure you check and do the following first:
1. USB sync cable is connected to the computer.
2. The standby and hibernation modes are disabled on the computer.
3. All running applications on the computer have been closed.
4. USB sync cable is connected to the Mobile Device to establish an ActiveSync connection with the computer.
5. Do not interact with your Mobile Device unless instructed to do so.
1. Back up your personal data from the Mobile Device to your computer using ActiveSync if you want to ensure you don’t lose any of your data.
2. On your computer, run the ROM Update Utility (RUU) to install the ROM update to your Mobile Device. (The next section provides a detailed procedure on how to install the ROM Update).
3. Restore your personal data back to your Mobile Device using ActiveSync. (Optional)
Note: Before running the RUU, back up any personal data from the Mobile Device to the computer first using ActiveSync.
1. On the Welcome Screen, click Next to begin the ROM update installation.
2. On the next screen, follow the listed instructions in the dialog box first. When you are done, click Next to proceed.
Note: You should read and follow all the instructions listed before clicking Next.
3. The following message will then be displayed, indicating that the utility is verifying and acquiring information about the device as preparation for the update process. Wait for this verification process to finish.
4. Current information about the device, such as the model ID, image version and language will then be displayed. Click Update to proceed.
5. Below the device information, information about the new ROM update will then be displayed. If you are certain that you want to install the Mobile Device with the new ROM update, click Next to proceed.
6. A confirmation message then appears and shows the length of time it will take to copy the necessary files (including radio image) to the device. Click Next to begin the update.
A progress bar will run through the screen during the update process.
Note: In the middle of the update process, the progress bar may stop running. This is normal as the RUU is adjusting itself to complete the update process automatically.
7. When you see the screen below, it means update is complete. Click Finish to exit the utility.
Almost all RUU related errors can be recovered. When an error occurs, the utility will display an error message and provide recovery measures to allow you to continue with the update process.
After errors are recovered, do the following to continue with the update process:
1. Disconnect the Mobile Device from the USB cradle/cable.
2. Reset the Mobile Device.
3. Reconnect the Mobile Device to the USB cradle/cable.
4. Check that the communication cradle/cable is connected properly.
5. Return to the ROM Update Utility to continue with the update.
If errors cannot be recovered, please refer to Q&A section for more details.
Č ERROR [202, 204] : CONNECTION
This error message will appear when the device is not connected to ActiveSync correctly. Make sure you properly connect the device to the PC through ActiveSync before running RUU.
Č ERROR [206] : MEMORY ALLOCATION
Č ERROR [280] : UPDATE ERROR
When you see any of these error messages, close other running programs on the computer and run RUU again.
Č ERROR [208] : FILE OPEN
Č ERROR [210] : FILE READ
These error messages indicate that RUU lacks certain important files and cannot continue with the update. Please get the complete RUU package again.
Č ERROR [212] : FILE CREATE
Č ERROR [214] : FILE WRITE
Č ERROR [222, 224] : DEVICE NOT RESPONDING
These error messages will appear when remote access control has failed. Check the ActiveSync connection and try running RUU again.
Č ERROR [220] : MAIN BATTERY POWER
This error message will appear when the device’s battery power is not sufficient. Although RUU will instruct you to plug in the AC adapter, it still has to make sure that your device has enough power to upgrade the radio. (Even when you plug in the AC adapter, the device is unable to charge the battery when it is upgrading the radio).
Č ERROR [238] : FILE READ
This error message may appear when, for some unknown reason, the ROM image on the Mobile Device is corrupt. Download the whole RUU and try again.
Č ERROR [240] : FILE OPEN
When this error message appears, check whether the downloaded image is placed in the directory of RUU. If, for some unknown reason, you find that the ROM image is not located in the RUU folder, you have to download the RUU and retry again.
Č ERROR [242] : INVALID LANGUAGE
Č ERROR [244] : INVALID MODEL ID
Č ERROR [294] : INVALID VENDER ID
Č ERROR [296] : UPGRADE ONLY
One of these error messages will appear when you use the wrong RUU to do the upgrade. RUU will check if the Model ID and Language ID are compatible with the device. Make sure you use the appropriate RUU tool to upgrade.
Č ERROR [246] : DEVICE NOT RESPONDING
This error message indicates that RUU cannot start the update process. Please contact your service provider for assistance.
Č ERROR [260] : UPDATE ERROR
This error occurs when there is an “open port error” before upgrading the CE ROM image.
Solution: You can reset the device and run RUU again. If you still encounter an “OPEN PORT ERROR” again, reset your computer and try again.
Č ERROR [262] : UPDATE ERROR
This error occurs during the CE ROM code upgrade process.
Solution: If this happens, you can just soft-reset the device and run RUU again. The update process wil...
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