The CCL Handbook of Coaching A Guide for the Leader Coach (J-B CCL (Center for Creative Leadership)).pdf
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THE CCL HANDBOOK
OF COACHING
A Guide for the Leader Coach
Sharon Ting
Peter Scisco
Editors
Foreword by John Alexander
THE CCL HANDBOOK OF COACHING
One of the most important and foundational skills for effective coaching is the ability to listen.
Because we rely on listening so much in our everyday lives, we often take for granted our
ability to use this skill. Much has been written in the counseling field about the science and art
of listening. As CCL extends its presence into Asia, I find myself reconnecting with my own
culture, one of the oldest in the world. In the Chinese language, the character for
listen
is one
of the most intricate. I believe that understanding its construction and the meaning of its
component parts, known as pictograms, powerfully conveys what is involved in listening, and
it also reminds us, as coaches, of what we need to do as listeners.
The traditional version of the Chinese character for
listen
is composed of several pictograms:
The symbol for
ear
—what you use to listen.
The symbol for
king
, because when you listen, you should pay attention as if the other
person is the king.
A pairing of the characters for
ten
and
eye
, to indicate that when you listen, you should
pay careful attention, observe body language, and be especially observant—as if you
had ten eyes.
The symbol for
one
, signifying that you should listen with undivided attention.
The symbol for
heart
, because you should listen not just with your ears and eyes but also
with your heart.
-- Sharon Ting
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