hotel english answers.pdf

Teaching Business English and ESP: Hotel and Tourism English

Hotel and tourism success

By Rosemary Richey

Aim

To practise language associated with basic hotel and tourism promotional strategy.

Level

Upper-intermediate

Pre-lesson

This activity is appropriate for any staff who would to like to review lexis for strategizing

hotel and tourism services.

Procedure

• Have the students brainstorm about typical products and services from their hotel or

tourism jobs. From the group, list about five examples on a flipchart or whiteboard.

Then ask for two to three ideas of a basic strategy to promote them.

• Distribute worksheets. The students can work in pairs or groups to complete the

worksheet. Monitor as they work together. If they are unfamiliar with any of the

words, have them ask each other for help first, then look in a dictionary and lastly, ask

you for any further explanation.

• Check answers by pairs or groups exchanging their worksheets. After the check, also

provide a photocopied answer key or show it on an OHP.

Suggested answers

1.aim

2. focus

3. create

4. pay

5. handle

6. offer

7. know

8. keep

9. identify

10. reflect

rates

focus/pay attention

competition

unique

repeat business

aim

in favour of

identify

elements

guest history

reflect

create

handle

Taken from the

Business and ESP sec

tion in www.onestopenglish.com

rates

competition

handle/deal with/take care of

repeat business

shows

offer

a-2

b-1

c-4

d-5

e-3

• Focus on exercise 4 and 6 for class input. In pairs students can compare their strategy,

concept and phrase examples. Then elicit examples from each pair to formulate a

general tip list for guest success with about five items.

Tips

• You or the participants can bring in sample hotel or tourism brochures – or download

their company website pages. Students identify key concepts and phrases used for

strategizing successful services. They can compare the descriptions in pairs or groups

and then report to the whole class on the key focus along with three to four highlighted

services.

• In pairs the participants can organize a mini-presentation with their success tips and

key guest/customer service for their particular branch of tourism. Allow 10-15 minutes

to prepare and then each pair gives a five minute talk.

Taken from the

Business and ESP sec

tion in www.onestopenglish.com

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