V9m V8 Missing Insulator.pdf

FIELD SERVICE BULLETIN

FSB Number

FLCCFSB2007 - 310/Rev2

Date

Tuesday, January 15, 2008

CDMA GSM - MOTORAZR2 V9m MOTORAZR² V8 - Missing Battery

Insulator Tape

Subject

Model Affected

All

Level Of Repairs

Problem

Service is aware of an issue identified in the NPI Analysis of the CDMA MOTORAZR² V9m,

alongside GSM MOTORAZR² V8. Some units, returned with several customer complaints, showed

a missing or damaged Battery Insulator Tape.

The root cause of the missing or damaged label seems to be that Customers did not understand

the use of the latch at the Battery Insulator Tape.

After inserting the battery and assembling the battery door, the latch is looking out of the housing.

So they decide to rip the latch off. In some cases they ripped the whole tape of the phone which

will also cause that the IMEI/ESN and factory labels are missing.

There is no risk of phone malfunction if the label is missing.

Page 1 of 5of Motorola Field Service Bulletin Number - FLCCFSB2007 - 310/Rev 2

Motorola Internal Use Only

Author

Oke Christiansen

Solution

V8 (GSM) and V9m (CDMA)

Graphics will be added to the Battery Insulator Label to make the use of the latch visible to the end

users.

The additional artwork to the label has been approved and all current label production has

switched over to it. This CA will not prevent that the consumer rip of the label, but it will advise him

the purpose of the foil latch.

New part numbers with artwork added:

V8 (GSM) --> 1471201F13

V9m (CDMA) --> 1471201F11/F14

Field Service Action

When servicing any GSM MOTORAZR² (V8 / V9m) customer returns, were the Battery Insulator

Label is missing, then:

1. Check if the phone shows any other signs of customer abuse

a) if yes, follow your normal procedure to handle customer abuse claims

2. Check if the battery connector has been damaged by ripping off the label

2. Replace the Battery Insulator Tape and battery connector if needed.

Page 2 of 5of Motorola Field Service Bulletin Number - FLCCFSB2007 - 310/Rev 2

Motorola Internal Use Only

1471201F13 - Battery Insulator Label V8 (GSM)

1471201F14 - Battery Insulator Label V9m (CDMA) - for Verizon Wireless and Sprint

1471201F11 - Battery Insulator Label V9m (CDMA) - Rest of the World

3. Print new IMEI/ESN labels

Service Inventory

V8 (GSM) and V9m (CDMA)

Order only the new part numbers and scrap the old one if enough new material is available.

Call Center Action

If customers are asking for the purpose of the latch, tell them that this latch is needed to eject the

battery and describe how the battery should be inserted and the battery door assembled.

1. Make sure that the latch doesn't get covered by the battery

Page 3 of 5of Motorola Field Service Bulletin Number - FLCCFSB2007 - 310/Rev 2

Motorola Internal Use Only

2. Bent the latch after battery insertion flat to the battery

3. Make sure that the latch is hidden under the battery door

Page 4 of 5of Motorola Field Service Bulletin Number - FLCCFSB2007 - 310/Rev 2

Motorola Internal Use Only

Service Entry Code

Global Service Codes

Complaint Code:

Problem Found Code:

Reference Designator:LB - Labels

Repair Code:

Page 5 of 5of Motorola Field Service Bulletin Number - FLCCFSB2007 - 310/Rev 2

Motorola Internal Use Only

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