ipad_w_3g.pdf

 Apple Technician Guide

iPad

iPad and iPad Wi-Fi + 3G

Updated: 2010-12-09

 Apple Inc.

Under the copyright laws, this document may not be copied, in whole or in part, without the

written consent of Apple.

Every efort has been made to ensure that the information in this document is accurate. Apple

is not responsible for printing or clerical errors.

Apple

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USA

+ 1 408 996 1010

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Apple, the Apple logo, iPad, iTunes, Mac, Macintosh, and Mac OS are trademarks of Apple Inc.,

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iPad

Contents

Manual Updates 6

09 December 2010 6

07 December 2010 6

30 November 2010 6

22 June 2010 6

27 May 2010 7

18 May 2010 7

06 May 2010 7

30 April 2010 7

08 April 2010 7

03 April 2010 7

27 January 2010 7

Feedback 8

Basics

Overview 10

Identifying Features 10

System Requirements 11

iPad Technical Speciications 11

Technical Resources 11

Locating the Serial Number 12

On the back of the device 12

On iPad’s “About” screen 13

On iTunes Summary panel 14

iPad Accessories 15

Hardware Information 16

Physical Controls 16

Multi-Touch Display 17

Audio 18

Wireless Connectivity 18

Sensors 20

Accelerometer Sensor with iOS 3.2 20

Screen Rotation Lock with iOS 4.2 21

Ambient Light Sensor 22

Liquid Contact Indicators 23

Micro-SIM Card 23

Micro-SIM Service Strategy 23

Micro-SIM Tray 23

Removing the Micro-SIM Card 24

Software Information 25

iOS 4.2 Software Update 25

iOS 3.2 Software 25

Update and Restore iOS on iPad 26

Set up and Sync Content 26

Troubleshooting

General Troubleshooting 30

Tools 30

Quick Reference Sheet 31

Visual Mechanical Inspection 32

Liquid Damage 33

Debris in Ports 34

Screen and Glass Inspection 35

Dents/Surface Damage Inspection 37

Efective iPad Troubleshooting 41

Recharge Battery 42

Restart 43

Reset 44

Remove Content 45

Reset Settings 46

Reinstall iTunes on the Computer 47

Restore the iOS on the Device 48

Erase All Content and Settings 49

Recovery Mode Restore 50

Device Firmware Update (DFU) Restore 52

Sensors 53

Accelerometer Sensor with iOS 3.2 53

Screen Rotation Lock with iOS 4.2 54

Ambient Light Sensor 55

Symptom Charts 56

Power Issues 56

Dead Unit, Battery Issues 57

Intermittent Power 59

Frozen iPad 61

Battery Life Too Short 64

Burnt Smell / Odor 66

Uncategorized Symptom 67

Connectivity Issues 68

Wi-Fi Not Functioning

Cannot Connect to Cellular Data Network on iPad Wi-Fi + 3G 71

Display Issues 73

Bad Video/Poor Image 74

Multi-Touch Screen Not Responding 76

Ambient Light Sensor Issue 78

Cracked Display 80

Display Rotation Not Working 81

Uncategorized Symptom 82

Software Issues 83

Applications Issues 84

Cannot Add or Play a Song, Video, or Other Item 86

iTunes/Sync Issues 88

Alert Messages 90

Alert Messages Appear on iPad Screen or iTunes 91

Input / Output Issues 93

Audio Issues 94

Headphone Issues 96

Photos and Videos Not Importing 98

Keyboard Dock/Standalone Dock Not Functioning 100

Apple Wireless Keyboard Not Functioning 102

TV Out/Video Out Not Functioning 104

Uncategorized Symptom 105

Take Apart

Micro-SIM Tray 107

Micro-SIM Card 109

Views

External Views 111

iPad Wi-Fi 111

iPad Wi-Fi + 3G 111

3G Model: Micro-SIM Card Tray 112

External Button and Controls 112

Top View 113

Bottom View 113

Connectors on Rear of iPad Dock 114

Camera Connection Kit 115

Keyboard Dock 115

Standalone Dock 116

10W USB Power Adapter 116

Case: View 1 117

Case: View 2 117

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