SSA Breakthrough Six Sigma.pdf

BREAKTHROUGH

SIX SIGMA ™

Tying Quality to Business Results

Are you fixing the same problem over and over again? Applying a disciplined process like Six Sigma

ensures you will fix a problem for the last time and create cultural change.

How do you effect such change? Through leadership commitment and a partnership with Six

Sigma Academy, you can create and implement a detailed strategy for increased efficiency and

continued growth.

The Effects of Six Sigma

Six Sigma is the discipline which enables a company to optimize processes and realize breakthrough

profits. A high performance, data-driven approach is used to analyze the root of the organization's

problems and solve them.

Additionally, Six Sigma directly ties a company's output to the requirements of the marketplace. This is

achieved through data and statistical analysis, which locate process errors. A “sigma rating” is

determined to pinpoint the number of defects-per-million-opportunities in any manufacturing or serv-

ice procedure.

What Does This Mean in Everyday Business?

3 Sigma: for every million pharmaceutical prescriptions, 66,807 will have errors.

4 Sigma: for every million bank statements, 6,210 will contain errors.

5 Sigma: for every million insurance claims, 233 will be paid incorrectly.

6 Sigma: for any business in any industry, only 3.4 defects will occur per

one million opportunities.

It takes commitment for a company to reach this goal. But once achieved, it will improve quality, effi-

ciency, customer satisfaction and the bottom line. This is why Six Sigma has become today's

acknowledged standard for product and service excellence.

2 Sigma: for every million restaurant bills, 308,537 will be miscalculated.

The Impact of Breakthrough Six Sigma

A large power company sought to improve customer satisfaction but did not know where to begin.

Using Six Sigma, the data showed that billing errors were a major source of customer dissatisfaction.

Using focused data analysis, the team found that most billing errors were driven by outliers (special

causes). By establishing a meter replacement program and improving their tracking measurement

system, this power company was able to reduce variance by 500+% resulting in more accurate bills

and increased customer satisfaction.

Six Sigma is a key element of Six Sigma Academy’s Breakthrough Strategy (illustrated below), a

holistic framework which helps companies eliminate waste, optimize processes, and design and

innovate for growth.

Breakthrough Six Sigma Training and Consulting Services Include:

• Breakthrough Diagnostic ™

• Deployment Planning

• Executive Training

• Champion Training

• Leadership Overview Training

• Project Scoping Workshop

• Black Belt Training

• Green Belt Training

• Master Black Belt Training

• Six Sigma Consulting Services

• ESSENTEQ (project tracking

and knowledge management)

• INTELLEQ

- Awareness Training

- Green Belt Blended Training

and Reference System

Six Sigma Academy Delivers Transformational

Change Through the Breakthrough Strategy ®

Breakthrough

Design ™

Innovate and Grow

Pro

Customer

Satisfaction

Business

Excellence

Breakthrough

Lean ™

Eliminate Waste

Breakthrough

Six Sigma ™

Optimize Processes

Cultural Transformation

SIX SIGMA ACADEMY ®

For additional information, visit 6-sigma.com or call:

480.515.9501

IN THE USA

Six Sigma is a federally registered trademark of Motorola.

Breakthrough Strategy is a federally registered trademark of Six Sigma Academy.

Breakthrough Design, Breakthrough Lean and Breakthrough Six Sigma are trademarks of Six Sigma Academy.

INTELLEQ, ESSENTEQ and METREQ are trademarks of Six Sigma Academy.

Ref # 0503

Profitabliitty

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