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Network Management Fundamentals
Alexander Clemm, Ph.D.
Copyright© 2007 Cisco Systems, Inc.
Published by:
Cisco Press
800 East 96th Street
Indianapolis, IN 46240 USA
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying, recording, or by any information storage and retrieval system, without written permission from the pub-
lisher, except for the inclusion of brief quotations in a review.
Printed in the United States of America 1 2 3 4 5 6 7 8 9 0
First Printing November 2006
LIBRARY OF CONGRESS CATALOG CARD NUMBER: 2004110268
ISBN: 1-58720-137-2
Warning and Disclaimer
This book is designed to provide information about network management. Every effort has been made to make this book as complete
and as accurate as possible, but no warranty or fitness is implied.
The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc., shall have neither liability nor
responsibility to any person or entity with respect to any loss or damages arising from the information contained in this book or from
the use of the discs or programs that may accompany it.
The opinions expressed in this book belong to the author and are not necessarily those of Cisco Systems, Inc.
Corporate and Government Sales
Cisco Press offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more informa-
tion, please contact: U.S. Corporate and Government Sales 1-800-382-3419 corpsales@pearsontechgroup.com
For sales outside of the U.S. please contact: International Sales 1-317-581-3793 international@pearsontechgroup.com
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At Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each book is crafted with care and pre-
cision, undergoing rigorous development that involves the unique expertise of members from the professional technical community.
Readers’ feedback is a natural continuation of this process. If you have any comments regarding how we could improve the quality
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We greatly appreciate your assistance.
Trademark Acknowledgments
All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Cisco Press
or Cisco Systems, Inc., cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affect-
ing the validity of any trademark or service mark.
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Publisher: Paul Boger
Cisco Representative: Anthony Wolfenden
Executive Editor: Mary Beth Ray
Cisco Press Program Manager: Jeff Brady
Managing Editor: Patrick Kanouse
Technical Editors: Prakash Bettadapur, David M. Kurtiak, Lundy Lewis
Development Editor: Betsey Henkels
Project Editor: Tonya Simpson
Copy Editor: Krista Hansing Editorial Services, Inc.
Team Coordinator: Vanessa Evans
Book and Cover Designer: Louisa Adair
Compositor: Mark Shirar
Indexer: Larry Sweazy
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About the Author
Dr. Alexander Clemm, Ph.D. is a Senior Architect with Cisco Systems. He has been involved
with integrated management of networked systems and services since 1990. Alex has provided
technical leadership for many network management development and engineering efforts from
original conception to delivery to the customer. They include management instrumentation of
network devices, turnkey management solutions for packet telephony and managed services, and
management systems for Voice over IP networks, broadband access networks, and provisioning of
residential subscriber services. Alex has approximately 30 publications related to network
management and 15 patents pending. He is on the Organizing Committee or Technical Program
Committee of the major technical conferences in the field, including IM, NOMS, DSOM, IPOM,
and MMNS, and he served as Technical Program Co-chair of the 2005 IFIP/IEEE International
Symposium on Integrated Network Management. He holds a Ph.D. degree from the University of
Munich and a Master’s degree from Stanford University.
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About the Technical Reviewers
Prakash Bettadapur is a Senior Engineering Manager at Cisco Systems. He has been with Cisco
since 1999, working in various network management and IOS manageability programs. Before
Cisco, Prakash worked in Bell Northern Research (BNR) in Ottawa, Canada, and in Nortel
Networks in Santa Clara, California, for 14 years. While in BNR/Nortel, Prakash worked in DMS–
Service Control Point, Data Packet Networking (DPN), Magellan Passport, and Meridian PBX
product lines, focusing on the areas of software development and network management. Prakash
holds a Master’s degree in computing science from the University of Alberta, Canada; a
Proficience Certificate in computing systems from the Indian Institute of Science, Bangalore; and
a Bachelor’s degree in electronics and telecommunications engineering from Karnataka Regional
Engineering College, India. Prakash currently lives in San Jose, California.
David M. Kurtiak is a Principal Engineer for Loral Skynet, where he currently architects systems
and network infrastructure and provides tier 3 support for the company’s global IT organization.
In a previous role at Skynet, Dave led a team of technical professionals responsible for managing
the daily operations of the company’s IT and data network infrastructure. Before joining Loral,
Dave was a senior data communications specialist for AT&T. David has more than 18 years of
experience in the IT and telecommunications industry, working in many telecommunications
technologies. He is recognized as the resident expert in TCP/IP networking, with specialization in
end-to-end network analysis, planning, troubleshooting, and performance tuning. David has a
Master’s degree (M.S.) in telecommunications from the University of Colorado at Boulder and a
Bachelor’s degree (B.S.) in information systems from the University of North Carolina at
Greensboro.
Lundy Lewis is the Chair of the Department of Information Technology at Southern New
Hampshire University. He has worked in the area of network management since the early 1990s.
He holds 22 U.S. patents and has written three books on network and service management. He is
a member of the technical committees for the major IEEE conferences on network management.

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