Cisco.Press.Fax.Modem.and.Text.for.IP.Telephony.pdf

Fax, Modem, and

Text for IP Telephony

David Hanes, CCIE No. 3491

Gonzalo Salgueiro, CCIE No. 4541

Cisco Press

800 East 96th Street

Indianapolis, IN 46240 USA

Fax, Modem, and Text for IP Telephony

David Hanes, Gonzalo Salgueiro

Published by:

Cisco Press

800 East 96th Street

Indianapolis, IN 46240 USA

or mechanical, including photocopying, recording, or by any information storage and retrieval system, without writ-

ten permission from the publisher, except for the inclusion of brief quotations in a review.

Printed in the United States of America

First Printing June 2008

Library of Congress Cataloging-in-Publication data is on ﬁle.

ISBN-13: 978-1-58705-269-9

ISBN-10: 1-58705-269-5

Warning and Disclaimer

This book is designed to provide information about fax, modem, and text technologies for IP Telephony. Every

effort has been made to make this book as complete and as accurate as possible, but no warranty or ﬁtness is

implied.

The information is provided on an “as is” basis. The authors, Cisco Press, and Cisco Systems, Inc. shall have neither

liability nor responsibility to any person or entity with respect to any loss or damages arising from the information

contained in this book or from the use of the discs or programs that may accompany it.

The opinions expressed in this book belong to the authors and are not necessarily those of Cisco Systems, Inc.

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ized. Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information. Use of a term in this book

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iii

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Publisher

Paul Boger

Associate Publisher

Dave Dusthimer

Cisco Representative

Anthony Wolfenden

Cisco Press Program Manager

Jeff Brady

Executive Editor

Chuck Toporek

Managing Editor

Patrick Kanouse

Senior Development Editor

Christopher Cleveland

Project Editor

Mandie Frank

Copy Editor

Keith Cline

Technical Editors

Richard Collette, John Combs, Bryan Deaver, Steve Ganem,

Paul Giralt, Dr. Judy Harkins, Paul E. Jones, Aaron Leonard,

Matthew Miller, Robert Moran, Thomas Runyan, Anne Smith,

Michael Whitley, Brett Wiggins

Editorial Assistant

Vanessa Evans

Book Designer

Louisa Adair

Cover Designer

Louisa Adair

Composition

Octal Publishing, Inc.

Indexer

Tim Wright

Proofreader

Williams Woods Publishing Services, LLC

About the Authors

David Hanes , CCIE No. 3491, currently works as an engineer for the Cisco Customer Assurance Engi-

neering (CAE) group based out of Research Triangle Park, North Carolina supporting various emerging

technologies through product testing and ﬁeld trials. In addition, David is a technical expert for Cisco in

the area of fax over IP technologies and assists with network design and troubleshooting for critical fax

over IP deployments. Since joining Cisco in 1997, he has worked as a Technical Assistance Center

(TAC) engineer for the WAN, WAN Switching, and Multiservice Voice teams, a team lead for the

Multiservice Voice team, and an Escalation Engineer covering a variety of voice and fax technologies.

David has troubleshot escalated issues in Cisco customer networks worldwide and remains a technical

resource for other Cisco employees and customers. Before working at Cisco, David was a Systems

Engineer for Sprint, where he gained his ﬁrst computer networking experience working on the Frame

Relay and X.25 protocols. He holds a bachelor of science degree in electrical engineering from North

Carolina State University.

Gonzalo Salgueiro , CCIE No. 4541, is a senior engineer for the Uniﬁed Communications Infrastruc-

ture Escalation team of the Technical Assistance Center (TAC) in Research Triangle Park, North Caro-

lina. In his current role, he is a technical leader for fax and voice over IP technologies working directly

with Cisco development engineering, TAC support teams, and product serviceability organization, pro-

viding support for various Uniﬁed Communications products and technologies. Over the past 12 years

at Cisco, he has specialized in troubleshooting complex issues for some of the largest VoIP networks

and has provided technical leadership for some of the most critical worldwide voice and fax deploy-

ments. Before joining the Escalation team in 1999, Gonzalo had roles as a TAC engineer for both the

Access/Dial and Multiservice Voice teams and as a team lead for the Access/Dial team. Gonzalo has

developed and delivered all levels of training and documentation on these technologies both internally

to Cisco technical teams and externally to Cisco customers worldwide. He holds a bachelor of science

degree in physics from Jacksonville University and a master of science degree in physics from the Uni-

versity of Miami.

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