Soundbooth CS5 Read Me.pdf

Adobe® Soundbooth® CS5 Read Me

Welcome to Adobe® Soundbooth® CS5. This document contains late-breaking product

information, updates, and troubleshooting tips not covered in the Soundbooth documentation.

Minimum system requirements

Install your software

Uninstall your software

Trial software

Electronic licensing

Registration information

Known issues

Customer care

Other resources

Minimum system requirements

Windows®

• Intel® Pentium® 4 or AMD Athlon® 64 processor (Intel Core™2 Duo or AMD

Phenom® II recommended)

• Microsoft® Windows® XP with Service Pack 2 (Service Pack 3 recommended);

Windows Vista® Home Premium, Business, Ultimate, or Enterprise with Service Pack 1;

or Windows 7

• 1GB of RAM; 2GB for HDV and HD playback

• 2GB of available hard-disk space for installation; additional free space required during

installation (cannot install on removable flash-based storage devices)

• 1280x900 display with OpenGL 2.0–compatible graphics card

• Sound card compatible with ASIO protocol or Microsoft DirectX

• DVD-ROM drive

• QuickTime 7.6.2 software required to use QuickTime features

• Broadband Internet connection required for online services*

Mac OS

• Multicore Intel® processor

• Mac OS X v10.5.7 or v10.6

• 1GB of RAM; 2GB for HDV and HD playback

• 2GB of available hard-disk space for installation; additional free space required during

installation (cannot install on a volume that uses a case-sensitive file system or on

removable flash-based storage devices)

• 1280x900 display with OpenGL 2.0–compatible graphics card

• Core Audio–compatible sound card

• DVD-ROM drive (SuperDrive recommended)

• QuickTime 7.6.2 required for QuickTime features

• Broadband Internet connection required for online services*

For updates to system requirements, visit www.adobe.com/go/soundbooth_systemreqs

* This product may allow you to extend its functionality by accessing certain features that are

hosted online, including the Adobe CS Live online services ("Online Services"). The Online

Services, and some features thereof, may not be available in all countries, languages, and/or

currencies and may be discontinued or modified in whole or in part without notice. Use of the

Online Services is governed by separate terms of use and by the Online Privacy Policy, and

access to some services may require user registration. Some Online Services may be subject to

fees and require a subscription. Fees subject to change. For more details and to review the

applicable terms of use and Online Privacy Policy, visit www.adobe.com .

Install your software

1. Before you install, close all applications currently running on your system—including other

Adobe applications, Microsoft Office applications, and browser windows. It is also

recommended to temporarily turn off virus protection during the installation process.

2. You must have administrative privileges or be able to validate as an administrator.

3. Do one of the following:

Windows:

o Insert the DVD in your drive, and follow the on-screen instructions. If the

installer does not launch automatically, navigate to the "Adobe Soundbooth CS5"

folder found at the root level on the DVD and double-click Set-up.exe to start the

installation process.

o If you downloaded the software from the web, the installer will self-extract and

launch automatically. If the installer does not launch automatically, open the

folder, navigate to the "Adobe Soundbooth CS5" folder, double-click Set-up.exe,

and then follow the on-screen instructions.

Mac:

o Insert the DVD in your drive and double click on the DVD disc if it doesn't open

automatically. Double-click on Adobe Soundbooth CS5, double-click the red

install icon, and then follow the on-screen instructions.

o If you downloaded the software from the web, open the folder, double-click on

the file you downloaded, double-click the red Install icon, and then follow the on-

screen instructions.

4. If you are installing as an upgrade, the installer will check your system to find the valid

upgrade product. It may ask you to input the serial number for the previous version. You can

also install the software in trial, then input your new and previous serial numbers in the

serialization screen shown during launch.

5. For additional CS5 installation help, go to www.adobe.com/go/cs5install/

Known installation issues

Pressing the Cancel button during the installation process will stop the installation but will

not remove the files already installed (Issue #1826115)

To remove all the files and components that were already installed before cancelling, follow the

Uninstall steps outlined in this document. You must follow the uninstall steps if you want to

attempt to reinstall.

Windows Only: Soundbooth cannot be installed into an encrypted folder (Issue #1829320)

Windows has the ability to encrypt individual folders. Soundbooth cannot be installed into any

encrypted folder.

Troubleshooting an installation

For more detailed information about troubleshooting your installation, go

to www.adobe.com/go/support_loganalyzer

Note: In order to install additional components or reinstall your software after your original

installation, you will need access to the original installer (CD, DVD or the download from the

web). Repair is not an available option.

Uninstall your software

1. Before you uninstall, close all applications currently running on your system—including

other Adobe applications, Microsoft Office applications, and browser windows.

2. Do one of the following:

o In Windows XP, open the Windows Control Panel and double-click Add or

Remove Programs. Select the product that you want to uninstall, click

Change/Remove, and then follow the on-screen instructions.

o In Windows Vista and Windows 7, open the Windows Control Panel and double-

click Programs and Features. Select the product that you want to uninstall, click

Uninstall, and then follow the on-screen instructions.

o IMPORTANT: Mac OS has new uninstall functionality. DO NOT drag

applications to the trash to uninstall them. To safely uninstall on Mac OS X,

double-click the product installer in Applications/Utilities/Adobe Installers or

double-click on the Uninstall alias located in the Application folder. Select

Remove Preferences, then Authenticate as an Administrator and follow the on-

screen instructions.

Note: If you want to install the product on a different computer, you must first deactivate the

software on your computer. To deactivate, choose Help > Deactivate.

Trial software

Entering a serial number

Enter the serial number for the software you purchased in the serialization screen. The

serialization screen will load the first time you launch the application. You can enter a serial

number for the application itself or a serial number for any Creative Suite that contains the

application. If the product you purchased is one of the Creative Suites, you can enter the serial

number in any of the applications contained in the Creative Suite. Other applications installed as

part of the same Creative Suite will recognize the new serial number the next time the

applications are launched.

Only applications running as a trial will recognize the new serial number. If any of the

applications have already been serialized with a different serial number, it will continue to use

that serial number until you remove the older serial number using the Help > Deactivate

> Deactivate Permanently. On the next launch of the application you can then enter your new

serial number.

The serial number you purchased is for the use of the software in a specific language, and will

only be accepted by a product installed in that language.

Volume licensing

Volume licensing customers cannot purchase from a trial directly. However, a volume licensing

serial number can be used to serialize all Creative Suite applications, except the Acrobat 9 trial

or retail versions that ship with Creative Suite. Acrobat 9 volume licensing software must be

purchased from an authorized Adobe licensing center. Please contact your reseller or authorized

Adobe licensing center to place an order for a volume license. To find a reseller in your area, go

to http://partners.adobe.com/resellerfinder/na/reseller.jsp .

Electronic licensing

You must accept the license agreement and warranty terms to use this product.

See www.adobe.com/go/eulas for details. This product may automatically attempt to activate

over the Internet. See www.adobe.com/go/activation for details.

Registration information

Creating an Adobe ID registers your software. Please register to get up-to-date product

information, training, newsletters, and invitations to Adobe events and seminars.

Known issues

Please refer to Adobe Support for late-breaking information and known issues for all Creative

Suite 5 applications.

Windows Only: Soundbooth CS5 requires Windows Media Player to be installed (Issue #

1870097)

When you launch Soundbooth on a Windows machine that doesn't have Windows Media Player

installed, you will receive an error that the computer is missing a file with the name

WMVcore.dll. By installing Windows Media Player from Microsoft's website, you will no

longer receive this error.

Windows Only: Some video cards will cause Soundbooth CS5 to fail on launch (Issue

#1750864)

The error seen in Soundbooth upon launch is: "Soundbooth could not find any capable video

play modules. Please update your video display drivers and start again. If this does not resolve

the problem, please contact Adobe technical support. [Error: NV_OGL]" This error is caused by

a failing OpenGL video card driver. First, try to update to the latest video card driver. If your

computer manufacturer’s latest video card driver update doesn't fix the issue, try going to the

website of the video card manufacturer and downloading the latest drivers there. If the driver

update does not resolve the problem, please contact Adobe Support.

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