HP NetServer LH6000 Service Manual.pdf
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HP NetServer LH 6000/LH 6000r
Service Manual
Online Version: 1.1
Last Updated: May 2000
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose
. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not
furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated to another language without the prior written consent
of Hewlett-Packard Company.
Intel
§
and Pentium
§
are registered trademarks of Intel Corporation. Pentium
§
II Xeon and Pentium
§
III Xeon
are trademarks of Intel Corporation.
Windows NT
§
and Windows 95
§
are registered trademarks of Microsoft in the U.S. and other countries.
Torx
§
is a registered trademark of CamCar/Textron, Inc.
Hewlett-Packard Company
Network Server Division
Technical Communications/MS 45SLE
10955 Tantau Avenue
Cupertino, CA 95014 USA
¨ Copyright 2000, Hewlett-Packard Company.
Audience Assumptions
This guide is for the person who services LAN servers. Hewlett-Packard Company assumes you are
qualified in the servicing of computer equipment and trained in recognizing hazards in products with
hazardous energy levels and are familiar with weight and stability precautions for rack installations.
ii
Contents
1..General Information ..................................................................................................................................... 1
Notice to Service Technicians........................................................................................................................ 1
Removing Covers - Pedestal LH6000............................................................................................................ 1
Removing Covers - Rack Mount LH6000r ..................................................................................................... 3
Removing the System Board Assembly......................................................................................................... 7
Front View ...................................................................................................................................................... 9
Rear View..................................................................................................................................................... 10
Lights and Indicators .................................................................................................................................... 10
Front Panel Console Switch and Indicator Descriptions.......................................................................... 11
Indicators and Controls behind the LH 6000r Front Bezel....................................................................... 12
Hard Disk Drive LED Indicators ............................................................................................................... 12
LEDs at the Rear of the Chassis ............................................................................................................. 13
Main Menu.................................................................................................................................................... 14
Viewing System Information .................................................................................................................... 15
Event Log Menu ........................................................................................................................................... 15
2..System Information.................................................................................................................................... 17
Boot Priority.................................................................................................................................................. 17
IRQ Settings ................................................................................................................................................. 17
Connector Pinouts........................................................................................................................................ 17
Video Connector Pinouts ......................................................................................................................... 17
Serial Port Connector............................................................................................................................... 18
Parallel Port Connector............................................................................................................................ 19
50-Pin Narrow SCSI Port Connector ....................................................................................................... 19
Mini-DIN Connectors................................................................................................................................ 20
Memory Guidelines ...................................................................................................................................... 21
Mass Storage Guidelines ............................................................................................................................. 22
Accessory Board Guidelines ........................................................................................................................ 23
Hot Addition and Replacement of Hot Plug PCI Boards.......................................................................... 23
Online Replacement, Hot Swapping, of a PCI Adapter ........................................................................... 24
Remote Control (Top Tools) Board .............................................................................................................. 24
HP NetRAID Guidelines ............................................................................................................................... 24
iii
Contents
To disable SCSI A channel: .....................................................................................................................24
To configure the drive(s) in the hot-swap cage as a RAID array: ............................................................25
Processors Guidelines .................................................................................................................................25
Technical Specification.................................................................................................................................26
Video ........................................................................................................................................................26
Environment Specifications......................................................................................................................27
Dimensions ..............................................................................................................................................27
Power Requirements................................................................................................................................28
Switch Settings .............................................................................................................................................28
System Board Assembly Illustration.............................................................................................................30
System Board Illustration .............................................................................................................................30
I/O Board Illustration.....................................................................................................................................31
Power Management/Interconnect Board Illustration ....................................................................................32
3 . Parts Information........................................................................................................................................33
Exploded View - Covers, Bezel, Front Panel ...............................................................................................33
Exploded View - Power Supply, I/O Board, Fans.........................................................................................34
Exploded View - Mass Storage ....................................................................................................................35
Exploded View - System Board Assembly ...................................................................................................36
Exploded View - Exhaust Fans ....................................................................................................................37
Replaceable Parts List .................................................................................................................................38
Keyboards ................................................................................................................................................41
Power Cords ............................................................................................................................................41
Cabling Diagram ......................................................................................................................................41
4 . Diagnostics .................................................................................................................................................43
Diagnostic Tests ...........................................................................................................................................43
Diagnostics Description................................................................................................................................43
HP NetServer DiagTools ..............................................................................................................................44
DiagTools Capabilities .............................................................................................................................44
Event Log Menu ...........................................................................................................................................45
POST Routines.............................................................................................................................................46
Beep Codes..................................................................................................................................................47
Error Messages ............................................................................................................................................48
5 . Troubleshooting .........................................................................................................................................55
iv
Contents
Preventive Maintenance Procedures ........................................................................................................... 55
Troubleshooting Tips.................................................................................................................................... 55
General Troubleshooting Sequence ........................................................................................................ 56
The System Will Not Power Up ............................................................................................................... 57
The System Will Not Boot ........................................................................................................................ 57
Intermittent Failures ................................................................................................................................. 57
Clearing the System Configuration .............................................................................................................. 57
Password Problems ..................................................................................................................................... 59
BIOS Recovery............................................................................................................................................. 60
Troubleshooting Checklist............................................................................................................................ 61
General System Problems ........................................................................................................................... 62
Memory Problems ........................................................................................................................................ 64
CD-ROM Problems ...................................................................................................................................... 65
Flexible Disk Drive Problems ....................................................................................................................... 66
Keyboard and Mouse Problems................................................................................................................... 67
Network Interface Card Problems................................................................................................................ 67
Power Problems........................................................................................................................................... 68
SCSI Subsystem Problems.......................................................................................................................... 69
Video/Monitor Problems............................................................................................................................... 73
Configuration Problems................................................................................................................................ 75
Verifying Hard Disk Drive Operation ............................................................................................................ 76
Processor Problems..................................................................................................................................... 77
Printer/DataComm Problems ....................................................................................................................... 78
6..Replacing Parts .......................................................................................................................................... 79
Safety Information ........................................................................................................................................ 79
Service Tools Required................................................................................................................................ 79
Replacing Power Supply Module(s) ............................................................................................................. 79
Replacing the Control Panel ........................................................................................................................ 80
Replacing the HP NetRAID DIMM ............................................................................................................... 81
Replacing the System Battery...................................................................................................................... 82
Replacing the NetRAID Battery Backup Module (Optional)......................................................................... 84
Replacing System Memory .......................................................................................................................... 85
Replacing a Processor ................................................................................................................................. 88
v
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