Service Reference Manual Q1 2002.pdf

Service Reference

Guide

1st Quarter, 2002

Compaq Service Reference Guide

1st Quarter, 2002

Part Number: 252312-002

Spare Part Number: 259968-001

March 2002

Compaq, the Compaq logo, Evo, and Deskpro are trademarks of the Compaq

Information Technologies Group, L.P

iPAQ is a trademark of Compaq Information Technologies Group, L.P. in the

United States and other countries.

Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft

Corporation in the U. S. and other countries.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in

the U. S. and other countries.

All other product names mentioned herein may be trademarks of their respective

companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is” without

warranty of any kind and is subject to change without notice. the warranties for

Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as

constituting an additional warranty.

Å WARNING: Text set off in this manner indicates that failure to follow

directions could result in bodily harm or loss of life.

Ä CAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of information.

Service Reference Guide

1Q02 Edition (March 2002)

Part Number: 252312-002

Spare Part Number: 259968-001

Contents

Installing the Operating System

1.1 MicrosoftWindows98/Me/XP........................................1–1

1.1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2 Microsoft Windows NT Workstation 4.0 or Windows 2000 Professional. . . . . . . 1–2

1.2.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.2.2 CreatinganEmergencyRepairDiskette-WindowsNT ...............1–3

1.2.3 UsingtheEmergencyRepairDiskette-WindowsNT.................1–3

1.2.4 CreatinganEmergencyRepairDiskette-Windows2000..............1–4

1.2.5 UsingtheEmergencyRepairDiskette-Windows2000................1–4

1.3 ConvertingtoNTFS................................................1–4

1.3.1 WindowsNTWorkstation4.0 ...................................1–4

1.3.2 Windows2000Professional.....................................1–5

1.3.3 Windows98andWindowsMe...................................1–5

1.3.4 WindowsXP.................................................1–5

1.4 CompaqSoftware..................................................1–5

Setup (F10) Utilities and Diagnostic Features

Power-OnSelf-Test(POST).....................................2–1

2.1 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.1.1 Using Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.1.2 ComputerSetupMenu .........................................2–4

2.2 ComputerDiagnostics ............................................2–10

2.2.1 CreateaDiagnosticsDiskette...................................2–10

DOS-Based .................................................2–10

Windows-Based..............................................2–10

2.2.2 ComputerCheckup(TEST) ....................................2–10

RunningTEST...............................................2–11

2.2.3 ViewSystemInformation(INSPECT)............................2–12

RunningINSPECT ...........................................2–12

2.2.4 ComputerDiagnosticsforWindows..............................2–13

MenuBar—File,Categories,Navigation,Level,Tab,Help............2–13

Tool Bar—Icons for Different Categories of Information . . . . . . . . . . . . . 2–13

Tabs—Overview,Test,Status,Log,Error .........................2–14

Installing Compaq Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . 2–14

Using Categories in Compaq Diagnostics for Windows . . . . . . . . . . . . . . . 2–14

Running Diagnostic Tests in Compaq Diagnostics for Windows . . . . . . . . 2–15

2.3 Compaq Configuration Record Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.3.1 Running Configuration Record Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.4 Compaq Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.4.1 StartingtheRemoteDiagnosticsEnablingAgent....................2–18

2.5 ProtectingtheSoftware.............................................2–18

2.5.1 OrderingBackupSoftware.....................................2–18

2.5.2 CompaqRestoreCD..........................................2–18

2.5.3 CompaqRestoreCDforWindowsNT............................2–18

Service Reference Guide

iii

Contents

Desktop Management

3.1 InitialConfigurationandDeployment ..................................3–1

3.2 RemoteSystemInstallation ..........................................3–2

3.3 SoftwareUpdatingandManagement...................................3–2

3.3.1 AltiriseXpress................................................3–2

Altiris eXpress PC Transplant Pro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

Altiris Compaq Client Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.2 PC Transplant Pro and PC Transplant for Compaq . . . . . . . . . . . . . . . . . . . 3–4

3.3.3 CompaqInsightManagerLC ....................................3–4

3.3.4 SystemSoftwareManager ......................................3–4

3.3.5 Compaq Remote Management Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.6 ProductChangeNotification.....................................3–4

3.3.7 RemoteROMFlash............................................3–5

3.3.8 RemoteSecurityManagement ...................................3–7

3.3.9 RemoteWakeupandRemoteShutdown............................3–7

3.3.10 NICAlert...................................................3–8

3.3.11 ReplicatingtheSetup .........................................3–8

3.3.12 Dual-StatePowerButton.......................................3–8

3.3.13 PowerManagement...........................................3–9

3.3.14 WorldWideWebSite.........................................3–9

3.3.15 DesktopManagementInterface(DMI)...........................3–10

3.3.16 WiredforManagement.......................................3–10

3.4 AssetTrackingandSecurity.........................................3–10

3.4.1 PasswordSecurity............................................3–13

3.4.2 DeletingaPower-OnorSetupPassword ..........................3–15

3.4.3 NetworkServerMode.........................................3–16

3.4.4 DriveLock..................................................3–16

3.4.5 SmartCoverSensor...........................................3–17

3.4.6 SmartCoverLock............................................3–18

3.4.7 MasterBootRecordSecurity ...................................3–19

3.4.8 CableLockProvision .........................................3–21

3.4.9 FingerprintIdentificationTechnology ............................3–21

3.5 FaultNotificationandRecovery......................................3–21

3.5.1 DriveProtectionSystem.......................................3–22

3.5.2 UltraATAIntegrityMonitoring.................................3–22

3.5.3 ECCFaultPredictionandPrefailureWarranty......................3–22

3.5.4 Surge-TolerantPowerSupply...................................3–22

3.5.5 ThermalSensor..............................................3–22

Ultra ATA Drive Guidelines and Features

4.1 UltraATAJumpers.................................................4–1

4.2 UltraATACables..................................................4–1

4.2.1 CableLayout.................................................4–1

Single-DriveCable ............................................4–2

Two-DriveCable..............................................4–2

4.3 DriveInstallationGuidelines .........................................4–2

4.3.1 DeviceClasses................................................4–3

GeneralAttachGuidelines.......................................4–3

4.3.2 AttachSequenceRulesbyClassPriority ...........................4–3

4.3.3 AttachSequenceWorksheet.....................................4–4

Example1:ThreeDeviceInstallationSample .......................4–5

Example2:FourDeviceInstallationSample ........................4–5

4.3.4 AdditionalDriveApplicationNotes...............................4–6

4.4 SMART..........................................................4–6

4.5

Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Service Reference Guide

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