Building PROFIT through Building PEOPLE.pdf

Early Praise for Building Profit through Building People

The 5-star management model that Carrig and Wright present is more than just

another theory of business. Using actual data from SYSCO Corporation, they

demonstrate convincingly that the effective management of people is a key driver

of business success—with payoffs to employees, customers, and shareholders. They

lay out a blueprint that both managers and scholars will find richly rewarding.

— Wayne F. Cascio, Ph.D., US Bank Term Professor of Management, The

Business School, University of Colorado-Denver and Health Sciences Center

Every page of this pithy volume crackles with insights and guidelines for managing

people in ways that drive better business results while enhancing the quality of

working life. And it is real life stuff—every key point is supported with right-on

examples and/or rock solid data. The authors’ value-profit chain will dominate

strategic thinking in customer-driven businesses for a long time to come.

— Lee Dyer, Professor—Human Resource Studies, Cornell University

Finally business is getting it…when you build your people, you build your business.

HR has for years been thought of as a soft support function. Ken Carrig and Pat

Wright reveal, step by step, a process to make it a powerful force for business

growth.

— Rick Goings, Chairman & Chief Executive Officer, Tupperware Corporation

Carrig and Wright provide evidence that theory works. This book takes us step-

by-step through the important and complex process of linking people to profit. If

linking people to profit is your challenge, this is a book for you. Carrig and Wright

speak with authority borne out of first-hand, practical knowledge.

— James Heskett, co-author of The Value Profit Chain

It starts with carefully selected symbols, right key messages, and committed leaders

who motivate their followers. Then add simple processes to build or sustain

momentum and use key metrics to steer by. These are building blocks to 5-STAR

organization excellence. Ken Carrig and Pat Wright both tell a story and demonstrate

how others can create their own story for success. The path is clear, the journey is

up to the reader. There are lessons here for beginners, established professionals, and

masters of the art of managing and leading people in organizations.

— John Hofmeister, President, Shell Oil Company

It is not common to find a book so well structured around real life examples and

practical-proven tools to help companies and organizations to unleash the full

potential of their people. The authors demonstrate how the Value-Profit Chain

model can make a difference not just for employee commitment but bottom-line

financial success.

— J. Randall MacDonald, Senior Vice President Human Resources—

IBM Corporation

Carrig and Wright bring together a unique combination of skills with academic

rigor coupled with real world instinct. The Continental and SYSCO stories offer

HR professionals everywhere with ideas and tools that can be adapted and applied.

Their work shows specifically how to do strategic HR work and when strategic HR

happens, companies succeed. The book is easy to use, well written, and pragmatic.

It shows what can happen when good ideas are implemented by good people.

— Dave Ulrich, Professor, Ross School of Business, Author, HR Value Proposition

and Why The Bottom Line Isn’t

Building

PROFIT

through Building

PEOPLE

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