SL08-497.pdf

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New Service Letter Layout
Service Letter SL08-497/ESG
Action code: Commercial
New Service Letter Layout
SL08-497/ESG
August 2008
Action code:
Concerns
Owners and operators of all MAN B&W
two-stroke diesel engines.
Dear Sirs
Thank you to all of you who took your time illing out the questionnaire
about how you handle and use our service letters.
About Action Codes
We distribute service letters with 4 types
of action codes. In our new service let-
ter layout, action codes are supported
by colours as follows:
Communicating vital technical issues is the reason we provide you with
service letters, and we are happy to have learned, that so many of you
seem satisied with the technical content.
However, you also did pinpoint some room for improvement:
More illustrations, smoother electronic distribution, easier access via
extranet, and better overview of recent issues were the most common
issues among your comments. We will work on that!
Action code: Immediately
Issues that are vital to personnel safety
or the safe running of the engine.
Based on your answers we have developed a new service letter layout.
The layout may be ine-tuned during the next months.
Action code:
We still recommend to:
Issues with risk of major breakdown
and consequent off-service.
• Keep service letters action coded Immediately , At irst opportunity
and When convenient by the instruction manual or close by.
• Forward service letters to all colleagues working with the affected
engine types (see Concerns below the action code).
Action code: When convenient
Minor dificulties, suggested improve-
ments, system- and component up-
grades etc.
We already distribute service letters electronically.
Please direct any questions about this service letter to our Operation
Department: leo@mandiesel.com
Action code: Commercial
Yours faithfully
Commercial and other non-technical
information.
Mikael C. Jensen
Vice President, engineering
Stig B. Jakobsen
Senior Manager, operation
Head ofice (& postal address)
MAN Diesel A/S
Teglholmsgade 41
2450 Copenhagen SV
Denmark
Phone: +45 33 85 11 00
Fax: +45 33 85 10 30
mandiesel-cph@mandiesel.com
www.mandiesel.com
PrimeServ
Teglholmsgade 41
2450 Copenhagen SV
Denmark
Phone: +45 33 85 11 00
Fax: +45 33 85 10 49
PrimeServ-cph@mandiesel.com
Production
Teglholmsgade 35
2450 Copenhagen SV
Denmark
Phone: +45 33 85 11 00
Fax: +45 33 85 10 17
manufacturing-dk@mandiesel.com
Forwarding & Receiving
Teglholmsgade 35
2450 Copenhagen SV
Denmark
Phone: +45 33 85 11 00
Fax: +45 33 85 10 16
MAN Diesel A/S
Denmark
Reg. No. 39661314
MAN Diesel – a member of the MAN Group
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