Cisco.Press.IT.Essentials.PC.Hardware.and.Software.Labs.and.Study.Guide.3rd.Ed.pdf

PC Hardware and Software

Labs and Study Guide Third Edition

IT Essentials:

Patrick Regan

Cisco Press

800 East 96th Street

Indianapolis, Indiana 46240 USA

ii IT Essentials: PC Hardware and Software Labs and Study Guide

IT Essentials: PC Hardware and Software

Labs and Study Guide , Third Edition Instructor’s Edition

Patrick Regan

Publisher

Paul Boger

Associate Publisher

Dave Dusthimer

Cisco Representative

Anthony Wolfenden

Cisco Press logo is a trademark of Cisco Systems, Inc.

Cisco Press Program Manager

Jeff Brady

Published by:

Cisco Press

800 East 96th Street

Indianapolis, IN 46240 USA

Executive Editor

Mary Beth Ray

Managing Editor

Patrick Kanouse

or by any means, electronic or mechanical, including photocopying, recording, or by any

information storage and retrieval system, without written permission from the publisher,

except for the inclusion of brief quotations in a review.

Development Editor

Andrew Cupp

Senior Project Editor

Tonya Simpson

Printed in the United States of America

First Printing January 2008

Copy Editor

Barbara Hacha

Library of Congress Cataloging-in-Publication Data:

ISBN-13: 978-1-58713-198-1

Technical Editors

Mayfield Fayose

Matt Newell

ISBN-10: 1-58713-198-6

Editorial Assistant

Vanessa Evans

Warning and Disclaimer

Book and Cover Designer

Louisa Adair

This book is designed to provide information about taking and passing the CompTIA A+

exam and about how to be a successful PC technician. Every effort has been made to

make this book as complete and as accurate as possible, but no warranty or fitness is

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Williams Woods Publishing

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iii

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iv IT Essentials: PC Hardware and Software Labs and Study Guide

About the Author

Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security

analyst for the past 16 years after graduating with a bachelor’s degree in physics from the University of

Akron. He has taught many computer and network classes at Sacramento local colleges (Heald College

and MTI College) and has participated in and led many projects (Heald College, Intel Corporation,

Miles Consulting Corporation, and Pacific Coast Companies). For his teaching accomplishments, he

received the Teacher of the Year award from Heald College, and he has received several recognition

awards from Intel. Previously, he worked as a product support engineer for the Intel Corporation

Customer Service, a senior network engineer for Virtual Alert supporting the BioTerrorism Readiness

suite, and as a senior design architect/engineer and training coordinator for Miles Consulting Corp (MCC),

a premiere Microsoft Gold Certified Partner and consulting firm. He is currently a senior network

engineer at Pacific Coast Companies, supporting a large enterprise network. He holds many certifications,

including the Microsoft MCSE, MCSA, MCT; the CompTIA A+, Network+, Server+, Linux+, Security+,

and CTT+; the Cisco CCNA; and the Novell CNE and CWNP Certified Wireless Network Administrator

(CWNA).

Over the past several years, he has written several textbooks for Prentice Hall, including Troubleshooting

the PC , Networking with Windows 2000 and 2003 , Linux , Local Area Networks , Wide Area Networks ,

and the Acing series ( Acing the A+ , Acing the Network+ , Acing the Security+ , and Acing the Linux+ ).

He also coauthored Exam Cram 70-290 MCSA/MCSE Managing and Maintaining a Microsoft Windows

Server 2003 Environment , Second Edition.

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