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Demystifying Six Sigma: A Company–Wide Approach to Continuous Improvement
Demystifying
Six Sigma
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Demystifying
A Company-Wide Approach to
Continuous Improvement
Alan Larson
American Management Association
New York • Atlanta • Brussels • Buenos Aires • Chicago • London • Mexico City
San Francisco • Shanghai • Tokyo • Toronto • Washington, D. C.
Six Sigma
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AMACOM, a division of American Management Association,
1601 Broadway, New York, NY 10019.
Tel.: 212-903-8316. Fax: 212-903-8083.
Web Site: www.amacombooks.org
This publication is designed to provide accurate and authoritative
information in regard to the subject matter covered. It is sold with the
understanding that the publisher is not engaged in rendering legal,
accounting, or other professional service. If legal advice or other ex-
pert assistance is required, the services of a competent professional
person should be sought.
Library of Congress Cataloging-in-Publication Data
Larson, Alan.
Six sigma demystified : a company-wide approach to continuous
improvement / Alan Larson.
p. cm.
Includes bibliographical references and index.
ISBN 0-8144-7184-6
1. Total quality management. 2. Six sigma (Quality control standard)
3. Customer services—Quality control. I. Title.
HD62.15 .L372 2003
658.4'013—dc21
2002152003
© 2003 Alan Larson.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced,
stored in a retrieval system,
or transmitted in whole or in part,
in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise,
without the prior written permission of AMACOM,
a division of American Management Association,
1601 Broadway, New York, NY 10019.
Printing number
10987654321
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