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Successful Decision-making
A Systematic Approach to Complex Problems
Rudolf Grünig
Richard Kühn
Successful
Decision-making
A Systematic Approach
to Complex Problems
Translated from German by
Anthony Clark
Claire O’Dea
With 100 Figures
123
and
Professor Dr. Rudolf Grünig
University of Fribourg
Chair of Management
Avenue de l’Europe 20
1700 Fribourg
Switzerland
E-mail: rudolf.gruenig@unifr.ch
Professor Dr. Richard Kühn
University of Bern
Engehaldenstrasse 4
3012 Bern
Switzerland
E-mail: kuehn@imu.unibe.ch
Library of Congress Control Number: 2005922551
ISBN 3-540-24307-0 Springer Berlin Heidelberg New York
This work is subject to copyright.All rights are reserved, whether the whole or part of the material
is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation,
broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Dupli-
cation of this publication or parts thereof is permitted only under the provisions of the German
Copyright Law of September 9, 1965, in its current version, and permission for use must always
be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copy-
right Law.
Springer is a part of Springer Science+Business Media
springeronline.com
© Springer-Verlag Berlin Heidelberg 2005
Printed in Germany
The use of general descriptive names, registered names, trademarks, etc. in this publication does
not imply, even in the absence of a specific statement, that such names are exempt from the
relevant protective laws and regulations and therefore free for general use.
Cover design: Erich Kirchner
Production: Helmut Petri
Printing: Strauss Offsetdruck
SPIN 11376293
Printed on acid-free paper – 42/3153 – 5 4 3 2 1 0
Preface
The executives of companies, non-profit organisations and govern-
mental departments are regularly confronted with important decision
problems. These problems are typically highly complex and therefore
difficult to resolve.
The aim of this book is to support the management in successfully
solving complex problems. At the center of the book is a procedure
for approaching any complex decision problem. The procedure con-
sists of steps which are explained in detail and illustrated with exam-
ples.
This book could not have been produced without the effort and the
considerable talents of Anthony Clark and Clare O'Dea who trans-
lated the text from German into English. The authors address their
great thanks to the two translators for their excellent work. Phuong
Tu Le deserves special thanks for her effort in putting together the
book by typing the manuscript and designing the figures.
January 2005
Rudolf Grunig, Richard Kuhn
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