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CONTENTS
UNIT
WORDS AT WORK GRAMMAR AT
THE INTERVIEW
BUSINESS SKILLS EMAIL /
WORK
EXTENDED
SPEAKING
1
IMAGES OF
p6
Doing business
p8
Present simple
p10
St Luke’s
:
p12
Making and
p14
Email:
BUSINESS
Funky Business
,
vs present
advertising
receiving phone
beginnings and
p6
the Swedish
continuous
agency
calls
endings
bestseller
Context:
talking
Listening tip:
Spelling and
about your
redundancy in
numbers
company
natural speech
2
CHANGE
p16
E-commerce
p18
Present perfect
p20
Ferrari
: Italian
p22
Successful
p24
Extended
p16
The history of
vs present simple car manufacturer conversations:
speaking: job
Amazon, the
and past simple
Listening tip:
showing interest
interviews
online bookseller
Context:
talking
-ed
endings
and
about your
unpronounced
understanding
career
vowels
3
ADVERTISING
p26
Advertising,
p28
Comparisons,
p31
Video Arts:
UK-
p32
Presentations,
p34
Email: levels
p26
collocations with
present perfect
based training
trends, skills:
of formality
aim
and
target
continuous
company
organizing
Context:
talking
Listening tip:
and delivering
about trends
sentence stress
your presentation
4
TRADE AND
p36
Globalization
p41
Countable vs
p39
Fairtrade
:
p42
Running
p44
Extended
ETHICS
Global Forces
, how
uncountable
licensing for trade meetings:
speaking:
p36
international
nouns
with developing
expressing
planning an
trade is changing
Context:
countries at a fair
opinions
induction day
commodities
price
Listening tip:
weak forms
5
THE FUTURE
p48
Link words and
p50
Future
p46
Hamish McRae
:
p52
Business
p54
Email: making
p46
connectors
predictions,
journalist,
restaurant
and clarifying
future plans and broadcaster, and
language
arrangements
decisions expert on the
Context:
talking future
about your own
Listening tip:
future
predicting what
someone will say
6
COMMUNICATION
p58
Verbs with
p60
Verb patterns:
p56
Babel
: language
p62
Explaining and
p64
Extended
p56
prepositions,
the gerund and
and cultural
clarifying: giving
speaking:
talking about time the infinitive
consultants
and following
communication
Context:
talking
Listening tip:
instructions
consultants
about how you
vowel sounds
spend your time
/3:/ /O:/ /I@/ and
/A;/
© Oxford University Press
UNIT
WORDS AT WORK GRAMMAR AT
THE INTERVIEW
BUSINESS SKILLS EMAIL /
WORK
EXTENDED
SPEAKING
7
TRAVEL
p66
Travel terms
p69
Past
p70
easyJet
:
p72
p74
Email:
p66
Easily confused
continuous and
European low-
Recommending
requests and
words:
travel
,
trip
,
past perfect
cost airline
and suggesting
replies
journey
,
bring
,
take
,
Context:
talking
Listening tip:
travel situations
get
,
lose
,
miss
about travel
sentence stress
experiences
8
PRODUCTS
p80
Marketing
p78
The passive
p76
Muji
: Japanese
p82
Generating
p84
Extended
p76
‘Buzz’ and
Context:
trivia quiz retail company
and reacting to
speaking:
permission
and talking about
Listening tip:
ideas
company
marketing
processes
vowel sounds /i:/
relocation
and /I/
sentence stress
9
TRANSACTIONS
p88
Understanding
p90
First and
p86
Co-operative
p92
Negotiating
p94
Email:
p86
headlines,
second
Bank
: ethical
skills
being clear and
newspaper
conditionals
investment
brief
language
Context:
Listening tip:
negotiating in
consonant sounds
everyday life
/v/ /w/ and /h/
10
CUSTOMERS
p96
Internet terms
p100
Have to
,
must
,
p98
QXL
: online
p102
Complaining
p104
Extended
p96
talking about
and
should
auction house
and reassuring
speaking :
websites
Context:
company
Listening tip:
the merger
culture and office understanding
environment
fast speech
KEY TO EXERCISES
p106
INFORMATION GAP FILES
p108
REFERENCE SECTION
p117
KEY TO REFERENCE SECTION EXERCISES
p136
TAPESCRIPT
p138
WORDLIST
p152
© Oxford University Press
1
Test 1
Units 1–3
(60 marks)
A
TELEPHONING
9 marks
Rewrite this telephone conversation to make it sound
more polite.
C VOCABULARY: THE WORLD OF
WORK
10 marks
Put these words / expressions into the correct category
below. Match the words in the box with the subject below.
Receptionist: Unitech. Yes?
1
Caller: I want Sergio Mendes.
2
Receptionist: Who are you?
3
Caller: Mark Burgin.
4
Receptionist: From?
5
Caller: I’m calling from IDP Europe.
Receptionist: Wait.
6
Engaged.
7
Caller: I want him to call me back.
8
Receptionist: Yes. Spell your name.
9
Caller: That’s Mark Burgin – B-U-R-G-I-N. And my number
is 00 44 207 546387.
Receptionist: OK, thanks. Bye.
10
Good morning, Unitech. Can I help you?
company car
subsidized canteen challenging
people-oriented
flexible
start-up
open-plan
part-time
state-owned
hot-desking
private medical insurance
1 Type of company
2 Perks and benefits
3 Type of job
4 Working hours
5 Offices
company car
D COMPARISONS
6 marks
Complete the article with these words / expressions.
as
as many
far more
more than
than
less
six times as much
‘DOTCOM SUCCESS’
Jeff Bezos founded the dotcom company Amazon in
the early 90s when he noticed that the use of the
Internet was growing by
1
2000% per
month. He realised that in a virtual bookstore he could
offer his customers
2
choice than he
could in a physical store (his virtual store would take
up
3
more than
B TENSE REVIEW
6 marks
Put the verb in brackets into the correct form – present
continuous, present perfect, or present perfect continuous.
space as a football field if it were
1 She’s
having
(have) a meeting with
real).
In the beginning, many customers felt
4
the CEO at the moment.
2 Nice to see you again. What
(do) since we last met?
3 Prices (increase) steadily
since January and I think this trend will continue for the
next couple of months.
4 Don’t worry, I
comfortable about buying books
online than they did in a shop, but they soon
discovered that in fact it was just
5
easy and safe.
Bezos has made Amazon more
6
just a
place to buy books. You can also read book reviews,
news and even parts of books there, and this has
attracted
7
(finish) the
report. Here you are.
5 Sales (fluctuate) at the
moment but we expect them to level off by next month.
6 Since the company expanded last year, we
(diversify) into several different fields of
people to the website as
the virtual bookstore itself.
business.
7 We (spend) nearly 2,000
euros a month on advertising at the moment.
Photocopiable
© Oxford University Press
E
SOCIAL ENGLISH
8 marks
G SAYING HELLO
AND GOODBYE
2
5 marks
Jean-Michel is having a cup of coffee with Anna, a visitor
to his company offices in Paris. Underline the correct form
of the verb in each sentence.
Put the expressions below into the correct order.
JM: So Anna,
1
is this / has this been / was this your
first time in Paris?
A: No. I
2
am / ’ve been / was here once before.
JM: Really? Business or pleasure?
A: I
3
was coming / came / have come here for a
short holiday a couple of years ago. Paris
4
is/ was
/ has been a wonderful city.
JM: Absolutely. I
5
have lived / live / am living here
since I was a student.
A: What
6
have you / are you / did you study?
JM: Engineering.
A: And how long
7
have you worked / do you work /
are you working at Thomson?
JM: Hmm ... about seven years.Before that, I
8
work /
worked / have worked in a bar.
A: A bar?
9
That is sounding / sounds / sounded very
interesting!
1 have / did / flight / good / you / a / ?
2 was / nice / it / you / very / meeting
3 to / you / pleased / meet
4 but / afraid / sorry / I’m / have / I / go / to / I’m
5 morning / I / myself / good / may / introduce ?
6 you / hope / again / see / soon / to
H EMAIL WRITING:
AN INITIAL ENQUIRY
10 marks
At a trade fair last month, you met Su In Hong from
Technika Peripherals based in Seoul, Korea. Write her an
email requesting the following information about their
products:
• details of their computer printer range and a brochure,
if they have one
• possible discounts for large orders
• delivery times for your country.
F
VOCABULARY: COMMERCE
6 marks
Match the beginnings 1–7 with the endings a–g to make
complete sentences.
1 We need to promote
a into other products
such as toys.
2 We need to distribute
b this product to more
countries.
3 We need to differentiate
c more money in
advertising.
4 We need to expand
d our products from
our competitors’.
5 We need to diversify
e young people.
6 We need to invest
f this range more
effectively.
7 We need to target
g into Europe.
Photocopiable
© Oxford University Press
Did you have a good flight?
2
Test 2
Units 4–6
(60 marks)
A
GERUND OR INFINITIVE?
8 marks
Put the verbs in brackets into the correct form – gerund or
infinitive.
C VOCABULARY:
TECHNOLOGY
6 marks
Match the beginnings 1–7 with the endings a–g to make
complete sentences.
learning
Most people enjoy
1
(learn) about other
cultures, and
2
(work) with people from
different countries can be a fascinating opportunity.
However, at times it can be difficult
3
(communicate) with people whose language and
culture are so different from our own. Many people
from the US and the UK expect their foreign
counterparts
4
1 How do I send
a a ringing tone onto my
mobile phone?
2 How do I burn
b a CD?
3 How do I configure
c toner in the printer?
4 How do I load
d phone calls to another
extension?
(speak) good English,
5 How do I send
e this PC?
(learn)
foreign languages themselves. There are also cultural
rules that you need
6
(know) when
doing business abroad. Before
7
(visit)
a new country on business, you should always look in a
guidebook
8
6 How do I transfer
f emails?
7 How do I replace
g text messages?
(see) if there are any
useful tips. That way you can avoid
9
(make) embarrassing mistakes.
D COUNTABLE OR
UNCOUNTABLE?
5 marks
Underline the countable noun in each group.
B MEETINGS
5 marks
1 money time work job
2 knowledge fact information news
3 feedback advice evidence idea
4 computer software equipment machinery
5 money crop food cocoa
6 marketing research invention progress
Put these meetings expressions into the correct order.
1 so / I / don’t / think
I don’t think so.
2 we’ve / let’s / over / go / decided / what
E FUTURE FORMS
8 marks
3 saying / see / I / you’re / what
Underline the correct form.
4 there / point / you’ve / a / got
1 The plans show that they are going to build / could
build two new offices.
2 More people are working / will work from home in the
future.
3 According to the agenda, we’re going to discuss / we
could discuss the new candidates this afternoon.
4He s leaving / He will leave for Bogotá at 4 o’clock this
afternoon.
5 I’m helping / I’ll help you after the meeting, if you like.
6 We could find / are finding a new supplier, but I don’t
know if it’s the best solution.
7 In this presentation I might cover / I’m going to cover
the main benefits of the new software.
8 They might arrive / will arrive in time for lunch – it
depends on the traffic.
9 We will increase / are going to increase our prices some
time next year, we just haven’t decided when.
5 started / we / shall / get ?
6 agenda / the / we’ve / I / everything / think / covered /
on
Photocopiable
© Oxford University Press
while they are not good at
5
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