Angielski w pracy i biznesie część 2(1).pdf

Listen & Learn

Angielski w pracy i biznesie

“Business Words & Expressions” CD 2

Spis treści

Strona

ŚcieŜka

Part two At Work

Lesson 8 Solving problems

track 1-5

Lesson 9 Modern communications

track 6-9

and computers

Lesson 10 Socialising

track 10-13

Part three Business Projects

Lesson 11 Product and service

track 14-16

presentation

Lesson 12 Negotiations

track 17-19

Lesson 13 Marketing and Advertising

track 20-24

Lesson 14 Company presentation

track 25-27

Learn

Abbreviations

An Invoice

Writing a letter/a note/an e-mail

Describing trends

Import/Export Abbreviations

Interpreting statistics

DIM Nauka i Multimedia

ul. Milskiego 1, 80-809 Gdańsk

www.audiokursy.pl

e-mail: info@dimnim.pl

tel. (58) 324 91 51 fax. (58) 324 91 52

Lesson 8 Solving problems

Exercise one

♪ 1

Listen and repeat the expressions.

proponować

to suggest / to recommend

obiecać

to promise / to make a promise

poradzić

to advise

przeprosić

to apologise / to say sorry

Ŝałować

to regret

wybaczyć

to forgive

przekonać

to persuade

zaakceptować

to accept

zgodzić się

to agree

przekonać

to convince

przyznać

to admit

rozwaŜyć

to consider

zdecydować

to decide / to make a decision /

to make up one’s mind

rozwiązać problem

to sort out a problem

znaleźć rozwiązanie

to come up with a solution

zdołać

to manage to do

pogodzić się

to make up with sb

Exercise two

♪ 2

Complaining and dealing with complaints. Listen and repeat the sentences.

- I’ve got a problem with...

- I’d like to complain about…

- I’m sorry to say this but...

- I’m sorry to trouble you but…

- I’m very sorry. / I’m terribly sorry.

- Please forgive me.

- I didn’t mean to do it.

- It won’t happen again.

- We’ll replace it.

- That’s all right, don’t worry.

- Never mind.

- It’s not your fault.

- How could you do that?

- What are you going to do about it?

- Could I have a new one?

- I’d like a refund.

- I’d rather have my money back.

zachęcić

to encourage

wierzyć

to believe

Exercise three

♪ 3

Listen and repeat the expressions used when dealing with documents.

wycena

a quotation

to ask for / to prepare / to give a quotation

cennik

a price list

to send / to enclose a price list

kosztorys

an estimate

to make / to put in an estimate for

zamówienie

an order

to place / to confirm / to acknowledge an order

list przewozowy

a delivery note

to check a delivery note

faktura

an invoice

to issue / to query / to pay an invoice

upomnienie

a reminder

to issue / to ignore a reminder

czek

a cheque

to write / to sign / to postdate / to endorse a

cheque

paragon

a receipt

to ask for / to issue / to lose a receipt

zapytanie

a letter of enquiry to send a letter of enquiry

Exercise four

♪ 4

Listen and repeat the expressions used when making complaints.

- The catalogue you sent to us doesn’t include the current price list.

- Your last delivery is not up to sample, it is below the standard we expected.

- You have delivered 250 instead of the 300 which were ordered.

- You have dispatched the wrong goods.

- Some of the goods were damaged due to bad packaging.

- There is an excessive amount of breakages.

- They occurred due to inadequate packaging.

- The goods haven’t been dispatched yet.

- The first consignment hasn’t been shipped yet.

- There is a discrepancy between the packing list and your invoice.

- I must query the total sum indicated on the invoice.

- We haven’t received the invoice with the order.

- The discount on the invoice is not as was agreed.

- Several items on your invoice haven’t been included.

- The system has been working improperly.

GLOSSARY

to enclose – załączyć

to put in – przedstawić

to place – złoŜyć

to confirm – potwierdzić

to acknowledge – potwierdzić

to issue – wystawić

to query – zakwestionować

to postdate – opatrzyć datą późniejszą

to endorse – zatwierdzić

to lose – zgubić

a current price list – aktualny cennik

a sample – próbka

to dispatch – wysłać

due to – z powodu

breakages – zniszczenia

inadequate packing – niewłaściwe

opakowanie

a consignment – partia towaru

a discrepancy – rozbieŜność

to include – zawiera

Exercise five

♪ 5

Now take part in some short conversations and repeat the adjustments made.

- The bulk of goods delivered under contract No. 809/08 is not up to sample.

They are far below the standard we have expected.

- We’re sorry to hear this. But we can reduce the price by 10% if you keep the goods.

- …

- On checking the goods, we found that you have delivered 250 instead of the 300 which

were ordered.

- I don’t know how that happened. We’ll dispatch the missing goods right now.

- …

- Thank you for the prompt delivery but I regret to inform you that some of the goods

were damaged due to bad packaging.

- We’ll replace them of course. Could you send us the specification? And I really do

apologise for the inconvenience.

- …

- With reference to our order No. 1223 I’d like to inform you that the first consignment

hasn’t been shipped yet.

- I’ll do everything possible to explain the delay and speed up the delivery.

- …

- There is a discrepancy between the packing list and your invoice. Could you check

that, please?

- I’ll check it right away. Could you give me the invoice number?

- …

- On checking the goods received, we find that several items on your invoice haven’t

been included. I can fax a list of missing articles.

- That would be helpful. Please ignore the invoice. We’ll issue the document again,

and send you the copy.

- …

- I wanted a word about our discount. The person I spoke to when I placed the order

said we might have 10%, not 8%.

- I’m afraid I’m not authorised to change it. Mr Bright is the person who deals with

that. I’ll put you through to him.

- …

- The system we’ve bought from you has been working improperly.

- How long has this been going on?

- …

- For three days.

- Our service worker will have a look at it tomorrow at 11. Does that suit you?

- …

LEARN

Abbreviations

encs

Enclosures (załączniki)

Per pro: on behalf of… (z upowaŜnienia…)

re/ref

Who else you are sending this to. (do wiadomości)

attn

Attention: who the letter/the fax is for. (uwaga: do kogo list/fax jest

adresowany)

dept

Division or department (wydział, departament)

tnks/thks

Thanks (dziekuję)

pls

Please (proszę)

rgds

Regards (pozdrowienia)

rply

Reply (odpowiedź)

asap

As soon as possible (tak szybko jak to moŜliwe)

add

Addition (dodatki)

approx

Approximately (około, w przybliŜeniu)

del

Delivery (dostawa)

dep

Departs (wyrusza)

dly

Delay (opóźnienie)

docs

Documents (dokumenty)

flgt

Flight (lot)

fwd

Forward/Send (prześlij)

inv

Invoice (faktura)

L/C

Letter of credit (akredytywa)

LEARN

An Invoice

BestPay

Place of making out:

London, UK

Date of making out:

2008-01-31

Date of sale:

2008-01-31

Currency:

GBP

Exchange rate:

1 GBP = 4,86 PLN

Invoice: 342/TRT/2008

Seller:

Buyer:

BestPay.eu Ltd.

Micro MDI Polska Ltd.

24 Stratton Road

Poznanska 28

SW1V 1ZD London

00-278 Warszawa

Polska

572 45324 24678 A

584 12 23 343

Table o f products

No.

Product name

Unit

Qty

Unit price

Total price

Fee for financial service – financial proxy

piece

12,21

To pay: 12,21 GBP

In words: one*two*pounds*two*one*pence

Payment kind: via compensation

Paid: 12,21

Payment time-limit: 2008-01-31

Remaining: 0,00

Drawer: Director of Customer Service Department

c.c.

Reference (odnośnie)

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