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Our Client, a worldwide leading manufacturer of high value technical products and services for the
global health care community is looking for their European Support Center (near Strasbourg,
France) a Technical Support Specialist
YOU ARE:
- Interested in living in Strasbourg and working in an international and dynamic environment
- Educated as a biomedical engineer, in electronics or life sciences, possibly with some experience
in customer relationship management or in a medical laboratory
- Willing to became an expert in new technologies
- Passionate for communication, customer contact, & for people
- Fluent in Polish & German
- Knowledge of English would be an advantage
- Looking for an opportunity to join a leader in the health care industry
Main purpose of job
Within an international environment, the TSS provides technical and scientific support and
assistance to internal and external customers. He/she develops and maintains positive relationships
with customers and works collaboratively with colleagues throughout the organization. He/she
provides a high standard of quality service, which ensures customer satisfaction and the
achievement of company objectives.
Main activities
Core activities:
o Investigates, troubleshoots and manages customer chemistry, equipment and software complaints
and inquiries to provide comprehensive support to the customer and the field. Normal issues are
handled alone and complex ones are handled with assistance.
o Handles complaints and potential health & safety issues in accordance with Technical Support
International procedures.
o Support is provided on 1 or more product lines
o Support is provided in 1 language
o Provides communication link between customer and field personnel (sales leads, requests for
visits etc…)
o Maintains and develops technical and/or scientific knowledge regarding products, their
performance and issues surrounding product performance.
o Maintains hotline laboratory equipment
o Insures that Bio-Safety procedures are applied.
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As needed activities:
o Provides enhanced level of support to selected group of customers.
o Attends customer/affiliate meetings and participates in conference calls with countries
o Provides customer and/or field personnel training and ensures logistics (pre and post training
activities)
o Adapts training programs (language, countries specificities…)
o Participates in hotline weekend coverage
o Creates, maintains and/or updates procedures.
Relationships with others
Internal and external customers
Colleagues, management.
Have we peaked your interest?
Send your application to: r.zukowski@talents.pl
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