m1655123.pdf

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CHRONOLOGICAL RESUME

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Johnathan Doe

12345 Statestreet Ave.

St. Petersburg, FL 33703

(813) 555-2121

e-mail: johnathan@aol.com

OBJECTIVE

To obtain a telecommuting position with a professional organization where I can be creative and

utilize my skills as a technical writer/desktop publisher.

PROFILE

Technical writing (end user manuals, installation/maintenance/repair manuals, courseware, MS

Windows help screens)

Course development and instruction

Desktop publishing skills (design/typesetting/illustration), and marketing experience

Organized, self starter, detail oriented, with excellent communication abilities

Supervisory background

Operation, repair, and training of PC, and Macintosh computer systems

Knowledgeable in wide variety of software applications: Adobe PageMaker, Macromedia

Freehand, Adobe Photoshop, MS Word, HTML authoring tools, RoboHelp, dBase, EXCEL,

various Internet apps, etc.

EXPERIENCE

1991 - Present COMPANY 1 INC., Homestead, Florida

Widget manufacturer & telecommunications

Technical Writer

Create end user manuals and MS Windows help screens detailing the installation/maintenance

of hardware and software applications designed for Company 1 products.

Develop procedures and standards for creating technical product bulletins and

installation/maintenance manuals.

Interface with all departments to acquire needed information for documentation.

Assist company personnel with learning productive techniques for using computer software and

hardware.

1979-1990 COMPANY 2, INC, Hauppauge, New York

International electronics communication company

Senior Technical Instructor (5/87-5/90)

Developed and presented technical courses designed to train field engineers on procedures for

installing/maintaining computer hardware and software specific to Information Services, Inc.

Instructed field engineers on troubleshooting techniques for the repair and maintenance of

computer hardware and software.

Instructed on the use of test equipment: data analyzers, oscilloscopes, multimeters, and software

diagnostic tools.

Wrote technical manuals and handbooks detailing installation and repair procedures.

Designed and presented courses for technical staff, non-technical staff, sales, and management

users.

Provided evaluation reports and testing of trainees to determine competency level.

Traveled Europe and U.S. to assemble course development information.

Accomplishments

Promoted to Senior Technical Instructor position.

Initiated and completed a plan to design and develop all documentation given to trainees.

Repair Line Supervisor (12/83-5/87)

Appointed to reorganize and supervise the daily operation of the repair department.

Implemented necessary changes for increased productivity.

Hired, trained, and evaluated repair personnel.

Maintained repair parts inventory.

Provided management with status and productivity reports.

Accomplishments

Promoted to Technical Instructor position.

Decreased turnaround time of incoming equipment from two weeks to two days.

Initiated new inventory control program. Program was accepted for use in other departments.

Increased productivity by 40% within 2 months.

Senior Repair Technician (12/79-5/83)

Repaired computer systems and peripherals to board and component level by locating defective

parts and replacing them.

Accomplishments

Promoted to Supervisor.

Increased productivity level of the department by introducing new testing and troubleshooting

methods.

Promoted from entry-level Technician to Senior Technician.

EDUCATION

AS - Electronic Engineering

State University of New York

Minor in Psychology

Certificate in Digital Computer Technology

Computer Technical School, 1979

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Z: http://www.jobs-telecommuting.com

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