eMac_ati_usb2_2005.pdf



Service Source

eMac ATI Graphics/

USB 2.0/2005

Updated 12 July 2006

 Service Source

Repair Extension Program

eMac (USB 2.0)

eMac Repair Extension Program

for Video and Power Issues

The eMac Repair Extension Program (REP) for Video and Power Issues covers repairs for eMac

(USB 2.0) computers exhibiting issues due to speciic component failure. Program instructions

and the CompTIA code for eMac REP repairs are provided in this chapter.

Overview

The eMac REP for Video and Power Issues covers eMac (USB 2.0) models that exhibit one of the

following video- or power-related symptoms:

Scrambled or distorted video

No video

No power

Intermittent system freezes or crashes

System crashes during the startup process

If an eMac (USB 2.0) computer exhibits any of these symptoms and falls within the eligible

number range noted below, Apple service providers should inspect the capacitors on the logic

board. If the capacitors show signs of bulging and/or venting, the logic board should be replaced.

This program covers afected eMacs for up to three years from the original date of purchase.

Apple will continue to evaluate the repair data and will provide further repair extensions as

needed.

Note: Customers are responsible for the repair cost of any damage caused by accident or misuse,

or for issues that do not relate directly to the speciic logic board issues covered by this program.

Eligible Products

The program is available for eMac (USB 2.0) models that were sold between approximately April

2004 and June 2005. The afected eMac computers have serial numbers with the irst ive digits

falling into the ranges noted below:

G8412xxxxxx – G8520xxxxxx

YM412xxxxxx – YM520xxxxxx

VM414xxxxxx – VM518xxxxxx *

* updated as of July 12, 2006

Some remanufactured or refurbished eMac computers (serial numbers beginning with “RM”) that

exhibit the symptoms listed above may also be eligible for repair under this program. Inform

customers that a more thorough inspection will be required to determine if the computer

eMac Repair Extension Program for Video and Power Issues

•

qualiies. If the computer does not qualify, contact the customer for resolution.

Note: Some eMac (2005) models were manufactured with serial numbers within the same upper

number ranges noted above, but these models are not covered under the eMac REP for Video

and Power Issues.

The eMac REP covers computers based on their system serial number and the symptoms

diagnosed, not on the serial numbers of the logic boards. All eMac computer serial numbers are

printed inside the optical drive door. You can see this number when you eject the optical drive

tray by pressing the eject key on the keyboard.

Customers are responsible for the repair cost of any damage caused by accident or misuse. For

example, computers that show signs of having been dropped or of liquid spills into the case are

not eligible for the eMac REP.

Customers are also responsible for issues that do not relate directly to the speciic logic board

issues covered by this program. For example, if an eMac is taken to an Apple service provider

with a cracked display and a component failure eligible under the program, Apple will cover

the component failure repair, but the cost of replacing the cracked display is the customer’s

responsibility.

eMac Repair Extension Program for Video and Power Issues

Repair Strategy

Required service parts for this program are available so that certiied technicians may repair

eligible eMac (USB 2.0) computers at an Apple service provider location.

Service providers should create the repair for an eligible eMac in the usual manner, whether or

not the computer is covered by an Apple warranty or extended service agreement. However, it

is extremely important that you select the speciic CompTIA code created for this program (see

“Special CompTIA Code”).

Reimbursement Strategy

Apple is aware that some customers may have paid for out-of-warranty repairs that qualify

under this program. If your customers’ eMac was repaired out of warranty and they believe the

repair qualiied under the eMac REP for Video and Power Issues, Apple will review their claim and

determine if the customers qualify for reimbursement of the repair cost.

If the claim is determined to be eligible for repair under the eMac REP for Video and Power Issues,

Apple will reimburse your customer directly.

Apple will work with service providers to inform afected customers (where contact information

is available) about details on the reimbursement process. If your service location has conducted

any out-of-warranty repairs that are eligible under this program, Apple will contact you in the

near future to coordinate communications to afected customers.

Note: Service that was performed to repair damage caused by accident or misuse is not covered

under this program.

Replacement Parts

If a logic board must be replaced, order on a like-for-like basis only. The following parts are

eligible to be replaced under this repair extension program:

661-3279 Board, Logic, 1 GHz, USB 2.0

661-3280 Board, Logic, 1.25 GHz, USB 2.0

The parts listed above are the only approved logic board replacements covered under the eMac

REP for Video and Power Issues. Apple will charge service accounts for any parts ordered for

repairs involving units eligible for the eMac REP that are not related to this program and are not

covered by warranty or an extended AppleCare service agreement.

eMac Repair Extension Program for Video and Power Issues

•

Plik z chomika:

Inne pliki z tego folderu:

Inne foldery tego chomika: