Performance_Leadership.pdf

“Performance management,” “organizational behavior,” and “stakeholder man-

agement” are well established in the academic world as well as in business prac-

tice. Frank has integrated these principles into a comprehensive “Performance

Leadership” approach. By doing so, he conveys a lively coverage of essential ideas

and examples of ways to improve performance.

–Dr. Frank Jaenicke, Group Vice President MIS,

Group Planning and Controlling, ABB

Frank Buytendijk has written something important. Not only has he established

the methodology for successful performance leadership, but he’s established the

measurements that are part and parcel of a truly authentic organization. Authen-

ticity is the contemporary basis for customer trust, and building that kind of organ-

ization is a vital must-do in the 21st-century world of business. Frank Buytendijk

has written the organizational blueprint for doing just that.

–Paul Greenberg, President of The 56 Group, Executive Vice President

for the CRM Association, Author of CRM at the Speed of Light

Performance management also has a “dark side.” Insufﬁcient attention to the

behavioral aspects of measurement systems will create all sorts of unintended con-

sequences, often actually damaging to the business, leaving well-meaning man-

agers in confusion or frustration. Building on a comprehensive theoretical

foundation, combined with illustrative real-life examples, Frank Buytendijk pro-

vides an innovative approach that combines the “numbers” and the “people”

aspects into true “Performance Leadership.”

–Torsten Ecke, Chief Information Ofﬁcer, E.ON AG

We’ve all been subjected to leaders who forced the seemingly simple concept of

performance management on an organization with some positive results and usu-

ally some unexpected negative outcomes. Performance Leadership adds in a

human component not previously explored. Understanding how to measure and

how to manage the human-social reaction yields the potential for real leadership

and performance. Frank Buytendijk, through his own experiences and good

research, brings together all the aspects in a book with real-world practical

applications.

–Michael D. Fleisher, Executive Vice President and

Chief Financial Ofﬁcer, Warner Music Group

This is not a book about the traditional top-down performance management. Per-

formance Leadership takes a more horizontal, process-oriented approach. This

really drives the improvement of the performance of companies. What you meas-

ure is what you get. Therefore, Frank proposes to measure collaboration between

the silos in companies. I love it! From my point of view an unconventional

approach and a must-read for business managers, CFOs, and CIOs!

–Gerben Otter, SVP and CIO of the Adidas Group

Unlike anyone else I know, Frank approaches performance management with a

fresh and unique perspective. His genuine connection with people and his sin-

cere desire to show them a “better way” make this book especially valuable. Unlike

most books on the subject, Frank doesn’t try to reafﬁrm all that came before. He’s

willing to speak the “truth” and challenge “conventional wisdom.” He does all of

this with a style that is readable, witty, and entertaining. I recommend reading

Frank’s book ﬁrst—before all other books on the subject—to put them in the right

context.

–Howard Dresner, father of business intelligence, industry consultant,

and author of The Performance Management Revolution

In order to succeed in the future there is one criterion that overshadows everything

else: Understanding people! It is daring and challenging to thrust oneself into the

jungle of human behavior in the modern organization. Frank shows us how to

grow, from just knowing where to go to how to do the right thing. Through this

approach Frank gives us the most fundamental quality, which a leader of today

must possess: a vision for a new common sense of what the future will bring, the

tools to ﬁnd our shared mindset, and ability to build what the world demands the

most today—a better and more meaningful tomorrow.

–Anne Skare Nielsen, chief futurist and partner, Future Navigator

Early prospectors in the Wild West would say, “There’s gold in them thar hills”

and then had the pioneering courage to exploit and lay foundations for a new

world. Frank Buytendijk has clearly done a lot of prospecting research. Perfor-

mance Leadership provides business leaders with a map and compass to help us

ensure we are in the right hills, with a strong chance of ﬁnding those essential

nuggets.

–Mandeep Hansra, Head of BI Strategy and Systems, BT Group Finance

Moving beyond performance management to performance leadership, Frank

Buytendijk’s book clearly articulates the role of and need for performance lead-

ership. An incredibly useful guide to improving your organization’s performance

–Professor Andy Neely, Director of Research, Cranﬁeld School

of Management, author of The Performance Prism

PERFORMANCE

Leadership

The Next Practices

to Motivate Your People,

Align Stakeholders, and

Lead Your Industry

FRANK BUYTENDIJK

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