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PC ERRORS

June/July 2004 - Vol. 8, Issue 3

Smart Computing Reference Series

In an ideal world, computers would never

crash and programs would never run into

problems. Or at least, if those things did

occur, your PC would notify you about any

glitches in a way that let you quickly patch

things up and continue working.

Uh, time to wake up. PCs run into problems

all the time, and they typically respond by

sending you a message that is either indeci-

pherable or too vague to be of any use.

In this issue we translate those arcane com-

puting error messages into plain English, and

we point out potential solutions to the prob-

lem. Use this issue as a handy reference for

whenever you encounter PC errors.

WINDOWS XP

12 Windows XP Installation Errors

Don’t Get Stopped Before You Start

18 Windows XP Startup & Shutdown Errors

Keep Windows Running Smoothly

26 Windows XP Hardware Errors

Keep Windows & Devices In Sync

34 Windows XP Software-Related Errors

Keep Working Despite Problems

42 Windows XP Network & Online Error Messages

Get Connected & Stay Connected

ERROR MESSAGES

Error Terror

Your PC’s Scary Messages Can Help You

Resolve System Conflicts

Don’t Shoot The Messenger

Error Messages Contain Helpful

Troubleshooting Information

Big, Bad & Blue

Understand One Of The Most-Feared

Types Of Error Messages

Coping With PC Anxiety

Tips & Techniques For Stress-Free Troubleshooting

10 A Helpful Hand

Debuggers Let You Record & Track Error Messages

WINDOWS 98

48 Windows 98 Installation Error Messages

Get Windows Up & Running

54 Windows 98 Startup & Shutdown Errors

Enter & Exit On Your Terms

60 Windows 98 Hardware Errors

Decipher The Undecipherable

66 Windows 98 Software Errors

Don’t Get Shut Down

72 Windows 98 Networking & Online Errors

Stay Online & Productive

ONLINE COMMUNICATIONS

123 General Online Errors

We Demystify The Internet’s Cryptic Errors

129 Revive Your Network

Troubleshoot Network & Internet Connection Problems

WINDOWS 2000

131 Browser Errors

What You Can Do When The Surf’s Not Up

76 Windows 2000 Installation & Setup

Solutions To Get You Off To The Right Start

82 Windows 2000 Startup & Shutdown Errors

Say Hello & Goodbye With Ease

88 Windows 2000 Hardware Errors

Learn What’s Behind Those Cryptic Messages

94 Windows 2000 Software Errors

How To Figure Out What Your OS Is Trying To Tell You

100 End Connection Headaches

Windows 2000 Networking & Online-Related Errors

MICROSOFT OFFICE 2003

104 Microsoft Office System 2003

Installation & Startup Errors

108 Word 2003

Diagnose & Correct Microsoft Word Error Messages

112 Excel 2003

Diagnose & Correct Excel Errors

116 PowerPoint 2003

Work The Bugs Out Of Your Presentations

120 Outlook 2003

Failure To Communicate? We Can Help

HARDWARE

137 Memory, CPU, BIOS & Port Headaches

Tough Solutions For Tough Issues

141 Drive & Storage Problem Solving

Your Data is Gone! Or is it?

144 Troubling Printing & Scanning

Documents Check In, But Try These Tips

When They Don’t Check Out

146 Sound Solutions To Audio Problems

Clearing Up What You Can Hear

148 Video Card & Monitor Errors

Some Are More Visible Than Others

MISCELLANEOUS

Editorial Staff: Ronald D. Kobler / Rod Scher /

Kimberly Fitzke / Sally Curran / Samit Gupta

Choudhuri / Corey Russman / Christopher

Trumble / Calvin Clinchard / Katie Dolan /

Jennie Schlueter / Blaine Flamig / Raejean

Brooks / Rebecca Christensen / Tara Weber /

Michael Sweet / Katie Crooks / Shawn Kupfer /

Dana Montey / Nate Hoppe / Sheila Allen /

Heather Svoboda / Jennifer Hansen / Trista

Kunce / Marty Sems / Chad Denton / Nathan

Chandler / Kylee Dickey / Josh Gulick /

Andrew Leibman / Eric Reed

Web Staff: Missy Fletcher / Dorene Krausnick /

Nick Ray

Customer Service: Travis Brock / Alisha Lamb /

Brandie Humphrey / Becky Rezabek / Lana

Matic

Subscription Renewals: Liz Kohout / Connie

Beatty / Matt Bolling / Patrick Kean / Charmaine

Vondra / Miden Ebert / Kathy DeCoito /

Stephanie Contreras / Nicole Buckendahl

Art & Design: Lesa Call / Fred Schneider / Carrie

Benes / Ginger Riley / Sonja Warner / Leigh

Trompke / Aaron Weston / Aaron Clark / Lori

Garris / Jason Codr / Andria Schultz / Erin

Rodriguez / Lindsay Anker

Newsstand: Garth Lienemann / Kelly

Richardson / Chris McGreer / Jeff Schnittker

Advertising Sales: Grant Ossenkop / Cindy

Pieper / Brooke Wolzen / Eric Cobb

Marketing: Mark Peery / Marcy Gunn / Heather

Mentgen / Amber Coffin

150 Speaking BIOS

How To Decipher What Your Computer Is Saying

152 The Fatal Exception Error

Deciphering Processor Exception Codes

INDEX

reserved. Reproduction of material appearing in Smart

Computing REFERENCE SERIES: PC Errors is strictly prohib-

ited without written permission. Printed in the U.S.A. GST #

123482788RT0001. Smart Computing is published monthly by

Sandhills Publishing Company. 131 West Grand Drive, P.O.

Box 85380, Lincoln, NE 68501. POSTMASTER: Send address

changes to Smart Computing , P.O. Box 85380, Lincoln, NE

68501.

Web Services

(For questions about our Web site.)

webhelp@smartcomputing.com

(800) 368-8304

155 Error Message Index

(An Alphabetical Listing Of Error Messages In This Issue)

SPECIAL: For Subscribers Only

Readers who subscribe to any of Sandhills Publishing’s computing publications

may read this issue online. Just go to SmartComputing.com, PCToday.com,

CEtips.com, or ComputerPowerUser.com and link to articles from the online

table of contents for this issue. As an added bonus, subscribers also have

access to these Web-only articles:

Customer Service

(For questions about your subscription.)

customer.service@smartcomputing.com

Smart Computing

P.O. Box 85380

Lincoln, NE 68501-5308

Hours

Mon. - Fri.: 7a.m. to 8p.m. (CST)

Sat.: 8a.m. to 4p.m. (CST)

To Place An Order Or Change An Address

(800) 733-3809

FAX: (402) 479-2193

Subscription Renewals

(800) 424-7900

FAX: (402) 479-2193

http://www.smartcomputing.com

Authorization For Reprints

(800) 334-7458

FAX: (402) 479-2104

Editorial Staff

editor@smartcomputing.com

FAX: (402) 479-2104

131 W. Grand Drive

Lincoln, NE 68521

Advertising Staff

(800) 848-1478

120 W. Harvest Dr.

Lincoln, NE 68521

FAX: (402) 479-2193

Access 2003

Don’t Let Errors Trash Your Database

Publisher 2003

Problem-Free Publishing—Almost

Input Device Errors

What Goes In Should Come Out

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