Hellfire Version 1.0 Readme File November 7, 1997 *********************************************************************** About This Document: Thank you for purchasing Hellfire. This README document contains last-minute information about Hellfire that pertains to general problems and questions you may have concerning this software or your computer. Should you experience any problems with Hellfire, please refer to this file for additional help on answering questions about the game and solving technical difficulties. *********************************************************************** TABLE OF CONTENTS I. MINIMUM REQUIREMENTS II. GENERAL TECHNICAL ISSUES III. GENERAL GAME ISSUES IV. CONTACTING SIERRA I. MINIMUM REQUIREMENTS ----------------------- IBM-compatible computer with a 60 MHz or faster Pentium(R) processor. Sixteen megabytes (16 MB) of RAM. 150 megabytes (MB) free disk space. Diablo (TM) inserted in the CD-ROM drive. Windows(R)95. An SVGA graphics card and SVGA color monitor. A 2x CD-ROM drive. Windows compatible sound card with DAC. A mouse. II. GENERAL TECHNICAL ISSUES ---------------------------- Hellfire supports the DirectX(R) 3 drivers that are found on the Diablo CD. Other versions of DirectX may lock up, cause a crash, or give you strange flickers on the screen. If your computer does not have DirectX installed, or has an incompatible version, reinstall DirectX 3 from the Diablo CD-ROM (refer to the documentation that came with Diablo). Since Hellfire is based on Diablo code, it likely has the same compatibility problems with other programs. The Diablo README.TXT notes problems with Microsoft PowerToys, and with the Merlin assistant on NEC computers. If you use these products, you may wish to consult the Diablo README.TXT. III. GENERAL GAME ISSUES ------------------------ Transferring Diablo characters to Hellfire: Diablo single-player characters are stored in files in your Diablo install directory, named "SINGLE_#.SV", where # is replaced by a number from 0-9. In a similar fashion, Hellfire save files are named "SINGLE_#.HSV". Look in your Hellfire install directory, and find a savefile number not yet in use. Find the Diablo save file you want to transfer, and copy it to the Hellfire directory, remembering to change the number to the unused number and the extension from ".SV" to ".HSV". When you start Hellfire, the character will be "converted". Stats, experience, and gold will transfer directly, but items will be removed (to maximize the amount of gold, you may wish to sell all of your character's items before transferring) Diablo cannot read .HSV files, even if you name them .SV; doing this is likely to crash Diablo, possibly seriously enough to affect other save files. Note that the game does not support multiple characters with the exact same name. Transferring the same character a second time without deleting the first copy may cause problems. If you receive the error message "Unable to Open Archive" when trying to create a new character, you have probably run out of disk space. It may be necessary to delete files you no longer need since saved games require additional disk space. The "Print Screen" command does not work correctly from the "Character Screen". If you use it, you will need to "Alt-Tab" out and end the program. The "Auric Amulet" mostly works, but certain conditions (such as trying to pick up a pile of over 5000 gold with a full inventory) may cause some of that gold to be "lost". Sierra On-Line maintains a web site at http://www.sierra.com Follow the links to visit customer service or the discussion boards associated with Hellfire. Sierra On-Line has e-mail technical support at this address: support@sierra.com To help us better serve you, please be sure to include the name of the product, the version number, and the nature of the problem. Blizzard Disclaimer: Hellfire(tm) is not supported or maintained by Blizzard Entertainment. Blizzard Entertainment has not tested or certified the quality or compatibility of this product. All calls or inquiries regarding this product should be directed to Sierra On-Line, not to Blizzard Entertainment. You can reach the Sierra On-Line customer service support department from 8am to 4:45pm PST, Monday through Friday at (425) 644-4343. IV. CONTACTING SIERRA --------------------- Customer Service Support and Sales United States U.S.A. Sales Phone: (800) 757-7707 Sierra Direct International Sales: (425) 746-5771 7100 W. Center Rd Hours: Monday-Saturday 7AM to 11 PM CST, STE 301 Sundays 8 AM to 9PM CST Omaha, NE 68106 FAX: (402) 393-3224 United Kingdom CUC Software International Limited Main: (0118) 920-9111 2 Beacontree Plaza, Monday-Friday, 9:00 a.m. - 5:00 p.m. Gillette Way, Fax: (0118) 987-5603 Reading, Berkshire Disk/CD replacements in the U.K. are ?6.00, RG2 0BS United Kingdom or ?7.00 outside the UK. Add "ATTN.:Returns." France CUC Software International Limited Parc Tertiaire de Meudon Phone: (01) 46-01-46-50 Immeuble "Le Newton" Lundi au Vendredi de 9h ? 19h 25 rue Jeanne Braconnier Fax: (01) 46-30-00-65 92366 Meudon La For?t Cedex France Germany CUC Software International Limited Tel: (0) 6103-99-40-40 Robert-Bosh-Str. 32 Montag bis Freitag von 9h - 19Uhr D-63303 Dreieich Fax: (0) 6103-99-40-35 Germany On-Line Sales CompuServe United Kingdom: GO UKSIERRA CompuServe France: GO FRSIERRA CompuServe Germany: GO DESIERRA Internet USA: http://www.sierra.com Internet United Kingdom: http://www.sierra-online.co.uk Internet France: http://www.sierra.fr Internet Germany: http://www.sierra.de THE SIERRA NO-RISK GUARANTEE The Promise: We want you to be happy with every Sierra product you purchase from us. Period. If for any reason you're unhappy with the product, return it within 30 days for an exchange or a full refund...EVEN IF YOU BOUGHT IT RETAIL. (Hardware ordered direct must be returned within ten days.) Please send back your product, signature required if mailing via US Postal Service. The Only Catch: You've got to tell us why you don't like the game. Otherwise, we'll never get any better. Send it back to us and we promise we'll make things right. (If you bought it at a retail outlet, please send your original sales receipt.) * Returns valid in North America only. Disk and or Manual Replacement: Product Returns:* Sierra On-Line Fulfillment Sierra On-Line Returns 4100 West 190th Street 4100 West 190th Street Torrance, CA 90504 Torrance, CA 90504 NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10 handling fee along with Disk / CD #1. For Documentation, please include a $ 5.00 handling fee and a photocopy ONLY of disk #1. Payment should be made at the time of your request. Sorry, no credit cards. * Returns to this address valid in North America only. Technical Support Automated Technical Support Line - USA: 1-425-644-4343 Sierra On-Line offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our web site. U.S. Technical Support Sierra On-Line Main: (425) 644-4343 Technical Support Monday-Friday, 8:00 a.m. - 4:45 p.m. PST P.O. Box 85006 Fax: (425) 644-7697 Bellevue, WA 98015-8506 Automated Technical Support Line - United Kingdom: (0118) 920-9111 CUC Software International Limited offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites. U.K. Technical Support CUC Software International Limited Phone: (0118) 920-9111 2 Beacontree Plaza, Monday-Friday, 9:00 a.m. - 5:00 p.m. Gillette Way, Fax: (0118) 987-5603 Reading, Berkshire Disk/CD replacements in the U.K. are ?6.00, RG2 0BS United Kingdom or ?7.00 outside the UK. Add "ATTN.: Returns." France CUC Software International Limited Parc Tertiaire de Meudon T?l?phone: 01-46-01-46-50 Immeuble "Le Newton" Lundi au Vendredi de 9h ? 19h 25 rue Jeanne Braconnier Fax: 01-46-30-00-65 92366 Meudon La For?t Cedex France Germany CUC Software International Limited Tel: (0) 6103-99-40-40 Robert-Bosh-Str. 32 Montag bis Freitag von 9 - 19Uhr D-63303 Dreieich Fax: (0) 6103-99-40-35 Deutschland Mailbox: (0) 6103-99-40-35 Spain CUC Software International Limited Tel?fono: (01) 383-2623 Avenida de Burgos 9 Lunes a Viernes de 9h30 a 14h y de 15h a 18h30 1?-OF2 Fax: (01) 381-2437 28036 Madrid Spain Italy Contattare il vostro distribotore. Sierra Warranty You are entitled to use this product for your own use, but may not copy, reproduce, translate, publicly perform, display, or reduce to any electronic medium or machine- readable form, reproductions of the software or manual to other parties in any way, nor sell, rent or lease the...
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